Senior TechOps Engineer - TechOps 408

Paytm Payments Services; Dadri; On-site; INR 5,555,555 - 7,407,407; Full time

Job summary

A leading digital payments company in India is seeking a TechOps / Senior TechOps Engineer to join its Payment Gateway team. The role involves production and application support, focusing on critical payment systems and system stability. Applicants should have a bachelor's degree in Computer Science or related field and at least 1.5 years of relevant experience. Ideal candidates will possess AWS and Linux skills, problem-solving abilities, and a proactive approach to system monitoring and troubleshooting. Off-hours support availability is also essential.

Qualifications

• Minimum of 1.5+ years in TechOps, Production Support (or equivalent work experience).

Responsibilities

• Provide hands-on production and application support to ensure smooth operation of critical systems.
• Implement and manage system monitoring for reliable health metrics.
• Identify, debug, and resolve production incidents.
• Work closely with cross-functional teams to troubleshoot issues and enhance performance.
• Regularly monitor and analyze data to inform system improvements.
• Participate in on-call rotations to track incidents and provide support.

Skills

AWS services (EC2, RDS, S3, CloudWatch)

Linux environments

SQL

Python or Bash scripting

Java-based web services

Monitoring and observability tools (Prometheus, Grafana, ELK Stack)

Git and release management

Problem-solving and analytical skills

Strong communication skills

Adaptability

Education

Bachelor’s degree in Computer Science or related field

Job description

About Us:

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants Paytm offers acquiring devices like Sound box, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

About the team:

Paytm PG (Payment Gateway) Tech is a robust, scalable, and secure platform designed to handle millions of transactions seamlessly for businesses of all sizes. It offers a wide range of payment options, including UPI, cards, net banking, and wallets, ensuring a smooth and quick checkout experience for customers. The tech stack is built with high availability, low latency, and advanced fraud detection capabilities to maintain trust and security. With cutting‑edge APIs and easy integration, Paytm PG empowers merchants to customise and enhance their payment processes. It also provides real‑time analytics and insights to help businesses optimise their payment strategies.

About the role:

We’re looking for a TechOps / Senior TechOps Engineer to join our Payment Gateway (PG) Team, primarily focusing on production/application support, and technical operations. In this role, you’ll monitor critical payment systems, manage system stability, and provide top‑tier production support for high‑traffic applications. This position requires technical expertise, quick

troubleshooting abilities, and a proactive approach to system monitoring. As a key player in maintaining and enhancing our system performance, you’ll ensure a seamless experience for our users, especially during peak times and critical operations. Off‑hours support availability is essential.

Expectations/Requirements:

1. Production and Application Support:

   Provide hands‑on production and application support to ensure smooth, uninterrupted operation of critical payment gateway systems.

2. Technical Operations and Monitoring:

   Implement, manage and optimise system monitoring for reliable system health metrics, tracking KPIs, and ensuring timely issue identification and resolution.

3. System Troubleshooting and Debugging:

   Identify, debug and resolve production incidents by investigating root causes and implementing preventive measures for future stability.

4. Collaboration with Cross‑Functional Teams:

   Work closely with teams such as Product, Tech and Core PG to troubleshoot issues, enhance performance and refine support processes.

5. Metrics and KPI Tracking:

   Regularly monitor and analyse data on merchant integrations, feature usage, payment sources and other critical metrics to inform proactive system improvements.

6. Incident Management and On‑Call Support:

   Participate in on‑call rotations, track incidents and provide support during off‑hours as needed to ensure swift response to critical issues and maintain system stability.

Superpowers that will help you succeed in the role:

1. Proficiency with AWS services (EC2, RDS, S3, CloudWatch) and Kubernetes (EKS).
2. Strong experience with Linux environments and familiarity with SQL for troubleshooting and monitoring database‑related issues.
3. Knowledge of Python or Bash scripting to automate repetitive tasks.
4. Experience with Java‑based web services and microservices architecture.
5. Familiarity with monitoring and observability tools like Prometheus, Grafana, and ELK Stack.
6. Understanding of Git and release management processes.
7. Exceptional problem‑solving and analytical skills with a systematic approach to troubleshooting.
8. Strong communication skills (written and verbal), with an ability to convey technical information clearly.
9. High adaptability and ability to prioritise tasks effectively under pressure.
10. Capable of working independently, as well as a team player in a collaborative environment.
11. Flexibility to respond to system alerts and production issues outside of standard working hours.

Qualifications:

1. Bachelor’s degree in Computer Science or related field.
2. Minimum of 1.5+ years in TechOps, Production Support (or equivalent work experience).

Why join us:

1. A collaborative output driven programme that brings cohesiveness across businesses through technology.
2. Improve the average revenue per use by increasing cross‑sell opportunities.
3. A solid 360‑degree feedback from your peer teams on your support of their goals.
4. Respect that is earned, not demanded, from your peers and manager.

Compensation:

If you are the right fit, we believe in creating wealth for you through an enviable 500 + mn registered users, 21 + mn merchants and depth of data in our ecosystem; we are in a unique position to democratise credit for deserving consumers and merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be part of the story!