Technology Officer – Chennai – BCA/BSc Computers – 2 to 3 years in IT Helpdesk support – Up to 4 LPA

Angel and Genie; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Angel and Genie is seeking a dedicated helpdesk/support specialist in Bengaluru to manage franchisee communications and software training. The role involves handling calls, emails, and remote sessions, maintaining daily support trackers, and coordinating with the software vendor for bug fixes.

The candidate should have 2–3 years of helpdesk experience, strong English and Hindi communication, and willingness to travel PAN India as needed.

Qualifications

• 2–3 years of helpdesk/support desk experience including remote support.
• Good communication skills in English & Hindi are must.
• Experience handling customer service calls/desk and training.

Responsibilities

• Handle calls, voice chat, and email Anydesk support to franchisees.
• Provide software training to franchisees and internal stakeholders.
• Maintain daily tracker of all support activities.
• Gather regular feedback from franchisees on support/application.
• Escalate bugs to software vendor and ensure quick fixes.
• Prepare application SOP manual.

Skills

Call handling

Training skills

Remote support

Franchisee support

English & Hindi communication

Education

BCA/BSc in CS/Engineering

Tools

AnyDesk

Job description

Responsibilities:

1. Handle calls, voice chat, and email "Anydesk support" to franchisees

2. Provide software related training to franchisees/internal stakeholders.

3. Maintain tracker of all the support on daily basis

4. Ensure regular feedback from franchisees on support/application

5. Escalate bugs and technical issues to the software vendor and get it fixed ASAP

6. Prepare application SOP manual.

Qualification & Skills required:

1. Minimum BCA/BSc in Computer Science/Engineering

2. Minimum 2 to 3 years of helpdesk/support desk experience including remote support.

3. Handled customer service calls /desk, training skills

4. Good communication skills is a MUST (Proficiency in English & Hindi) .

5. Occasional Travel (PAN India).