Technology Analyst - Customer Communication Management

Infosys; Bengaluru; Sur place; INR 1 200 000 - 1 600 000; Plein temps

Résumé du poste

Infosys is seeking a technology analyst to design, develop, and maintain customer communication solutions using Quadient Inspire Suite. You will create templates, forms, statements, notices, invoices, and marketing communications across email, SMS, print, web, and mobile channels.

Configure Inspire Designer, Interactive, Automation, and Scaler; integrate data from CRM/ERP/databases; implement dynamic content and business rules; and support campaign execution, testing, deployment, and production

Qualifications

• Knowledge of design principles and fundamentals of architecture.
• Understanding of performance engineering and quality processes.
• Ability to translate requirements into systems requirements; design and code complex programs.
• Write test cases and scenarios from specifications; agile mindset.
• Awareness of latest technologies and trends; logical thinking; collaboration.

Responsabilités

• Design, develop, and maintain customer communication solutions using Quadient Inspire Suite.
• Create templates, forms, statements, notices, invoices, and marketing communications for multiple channels.
• Configure and optimize Quadient Inspire Designer, Interactive, Automation, and Scaler components.
• Integrate customer data from CRM, ERP, databases, and enterprise systems.
• Implement dynamic content, business rules, personalization, and conditional messaging.
• Support campaign execution, testing, deployment, and production support; ensure branding and governance.

Connaissances

Design principles

Architecture fundamentals

Performance engineering

Quality processes

Estimation techniques

Requirements translation

System design

Test case writing

SDL C

Agile methodologies

Latest technologies

Problem solving

Collaboration

Outils

Quadient Inspire Designer

Quadient Inspire Interactive

Quadient Inspire Automation

Quadient Inspire Scaler

Description du poste

Technology analyst Technology->Customer Communication Management->Quadient Inspire,Technology->Digital Experience Platforms->CS - Customer Experience Management Platform->Quadient Inspire Knowledge of design principles and fundamentals of architecture Understanding of performance engineering Knowledge of quality processes and estimation techniques Basic understanding of project domain Ability to translate functional / nonfunctional requirements to systems requirements Ability to design and code complex programs Ability to write test cases and scenarios based on the specifications Good understanding of SDL C and agile Methodologies Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate

Design, develop, and maintain customer communication solutions using Quadient Inspire Suite. Create and manage personalized customer communications for email, SMS, print, web, and mobile channels. Develop templates, forms, customer correspondence, statements, notices, invoices, and marketing communications. Configure and optimize Quadient Inspire Designer, Interactive, Automation, and Scaler components. Integrate customer data from CRM, ERP, databases, and enterprise systems. Implement dynamic content, business rules, personalization, and conditional messaging. Support campaign execution and customer journey communication requirements. Collaborate with marketing, business, product, and technology teams to understand communication needs. Perform testing, troubleshooting, deployment, and production support activities. Ensure compliance with branding, accessibility, regulatory, and governance standards. Analyze communication effectiveness and recommend optimization opportunities.