Customer Communication Management (CCM) Developer - Quadient Inspire

Infosys; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Infosys in Bengaluru seeks a Quadient Inspire Developer to design and enhance high-volume document templates and journeys. You will build reusable components and ensure scalable, accurate output across print and digital channels.

You will integrate data sources, troubleshoot layout and data-mapping issues, and contribute to AI-driven improvements in CCM workflows, collaborating with QA and stakeholders.

Qualifications

• BE/ME/BTech/MTech/MCA/MSc/MBA or equivalent required.
• 3–5 years of CCM/document composition experience with Quadient Inspire.
• Experience building scalable templates/components for high-volume communications.
• Strong problem-solving and data-mapping troubleshooting skills.

Responsibilities

• Design, develop, and enhance document templates and journeys using Quadient Inspire for scalable delivery.
• Build reusable components, styles, and modular templates to improve maintainability.
• Integrate data sources and transform input data for personalized content rendering.
• Collaborate with QA to validate output and ensure regression coverage.
• Document templates and deployment processes for team scalability.
• Contribute to AI-enabled enhancements in CCM workflows.

Skills

Document composition

Template development

Data mapping

AI concepts

Troubleshooting

Education

BE

ME

BTECH

MTECH

MCA

MSC

MBA

Tools

Quadient Inspire

Job description

Quadient Inspire Developer Minimum Qualifications:

• Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
• 3–5 years of experience in CCM/document composition with strong hands-on expertise in Quadient Inspire.
• Proven ability to build and scale templates/components for high-volume communications with strong attention to detail.
• Experience troubleshooting template, layout, and data-mapping issues and delivering fixes with quality and speed.
• Working knowledge of AI concepts and ability to support AI-enabled improvements in communication workflows.

Key Responsibilities:

Quadient Inspire Development & Scaling

• Design, develop, and enhance document templates and communication journeys using Quadient Inspire for high-volume, scalable delivery.
• Build reusable components, styles, and modular template structures to improve maintainability and speed of delivery.
• Configure and optimize batch and on-demand output generation for print and digital channels while meeting performance SLAs.

Integration, Data & Quality

• Integrate data sources and transform input data to support personalized content rendering and accurate output formatting.
• Troubleshoot composition issues, layout defects, data mapping errors, and output inconsistencies; provide root-cause fixes.
• Partner with QA to define test cases, validate output accuracy, and ensure regression coverage for template changes.

Collaboration & Delivery Excellence

• Work with stakeholders to clarify requirements, propose template approaches, and estimate effort for enhancements and releases.
• Maintain documentation for templates, components, data mappings, and deployment processes to support team scalability.
• Contribute to continuous improvement by recommending best practices for versioning, template governance, and release readiness.

AI-Enabled Enhancements

• Support initiatives that apply AI to improve content quality, validation, and automation within CCM workflows.
• Assist in exploring AI-driven approaches for anomaly detection in output, intelligent content suggestions, and improved data checks.