Technician, Customer Quality

Danfoss; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Job summary

Danfoss is seeking a Technician, Customer Quality to provide on-site technical field support for hydraulic components across India. You will conduct rapid troubleshooting, warranty assessments, and containment actions while collaborating with Sales, Engineering, and Quality teams to ensure reliable product performance.

The role requires 8–10 years of hydraulics experience, SAP warranty management proficiency, and willingness to travel across India.

Qualifications

• Diploma or Bachelor's in Mechanical Engineering or related field.
• 8–10 years of experience in hydraulics, field service, troubleshooting and customer support.
• Experience using SAP (ERP) for warranty management and documentation.

Responsibilities

• Perform on-site failure analysis, troubleshooting, and technical support for hydraulic systems and components.
• Support warranty claim validation, containment actions, retrofit activities, and timely issue resolution.
• Collaborate with cross-functional teams to investigate chronic issues and assist in root cause analysis.
• Document warranty cases and support 8D investigations using SAP and quality tools.
• Deliver customer training and support new product launches on-site.

Skills

Troubleshooting

Customer support

Field service

Technical communication

Cross-functional collaboration

Education

Diploma/B.E. in Mechanical Engineering

Tools

SAP ERP

Job description

Segment: Danfoss Power Solutions Segment

Job Category: Quality and Environment, Health and Safety (EHS)

Work Location Type: On-site

Job Experience Level: Associate

Technician, Customer Quality

Req ID: 52531 Job Location: Pune, IN Employment Type: Full Time Segment: Danfoss Power Solutions Segment Job Category: Quality and Environment, Health and Safety (EHS) Work Location Type: On-site Job Experience Level: Associate Job Description

The Impact You'll Make

As our Warranty Techician, you’ll play a key role in delivering exceptional customer experience by providing technical field support, driving effective failure analysis, and ensuring timely warranty resolution for hydraulic components on Application across India.

You will help customers through rapid troubleshooting, evidence-based warranty assessment, and effective containment actions. By identifying root causes, supporting quality improvements, and enabling successful product performance in the field, you will strengthen customer trust, reduce recurring issues, and contribute to continuous product and process improvement.

You’ll collaborate with Account Manager (Sales Team) Application Engineering, Product Application Engineering, Plant Quality, Manufacturing teams, and customers while taking ownership of field failure analysis, warranty management, customer support activities, and technical problem resolution, helping us move toward a more reliable, customer‑centric, and quality‑driven future.

What You’ll Be Doing

• Perform on-site failure analysis, troubleshooting, and technical support for hydraulic systems, components, and applications.
• Support customers through warranty claim validation, containment actions, retrofit activities, and timely issue resolution.
• Collaborate with cross‑functional teams to investigate chronic and recurring issues, conduct root cause analysis, and closely work on critical claims/claim prevention projects to identify the root cause and collaborate with plant quality and application team.
• Utilize SAP and quality tools to document, manage, and close warranty cases while preparing structured technical reports and supporting 8D investigations.
• Deliver customer training and support new product launches through on‑site engagement, identifying assembly and process gaps to prevent future quality concerns.

What We're Looking For

• Diploma or Bachelor’s degree in Mechanical Engineering or a related field, with 8–10 years of experience in hydraulics, field service, troubleshooting, and customer support.
• Strong technical expertise in hydraulic systems, hydraulic components, mobile and industrial hydraulic applications, and interpretation of hydraulic circuit diagrams.
• Experience using SAP (ERP) for warranty management, claim processing, documentation, and tracking activities.
• Ability to work independently at customer sites while collaborating effectively with cross‑functional teams to solve complex technical issues.
• Strong problem‑solving, root cause analysis, communication, and customer relationship skills, with a proactive mindset and willingness to travel extensively across India and occasionally internationally.

What You’ll Get from Us

• We promote from within and support your learning with mentoring, training, and access to global opportunities.
• You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work‑life balance. Your well‑being matters to us.
• We stride to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
• You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our F AQ Pag e .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on‑ and off‑highway equipment. We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.

Our innovative engineering dates back to 1933. Danfoss is family‑owned and employs over 39,000 people. We create long‑term value for our customers in more than 100 countries with a global footprint of around 100 factories.