Technical Writer

Talent Basket; Ernakulam; On-site; INR 600,000 - 800,000; Full time

Job summary

Talent Basket is seeking an experienced Technical Writer to craft clear, structured product documentation for SaaS and enterprise software.

The role focuses on MadCap Flare, API documentation, user guides, and online help, collaborating with Product Managers, Developers, SMEs and QA in an Agile/Scrum environment.

You will convert complex concepts into concise documentation, maintain knowledge bases, release notes and diagrams with tools like Snagit and Visio.

Qualifications

• 4-6 years of experience in Technical Writing / Product Documentation.
• Strong hands-on experience with MadCap Flare.
• Experience creating software/product documentation for SaaS or enterprise applications.
• Strong experience with HTML, XML and Markdown.

Responsibilities

• Create, maintain and update user guides, administrator guides, online help, release notes, SOPs and knowledge base articles.
• Develop and publish documentation using MadCap Flare.
• Create structured, reusable and well-organized technical content.
• Collaborate with product managers, developers, SMEs, QA and other stakeholders in an Agile/Scrum environment to understand product functionality and documentation requirements.
• Convert complex technical concepts into clear, easy-to-understand documentation.
• Prepare documentation for product releases and feature enhancements.

Skills

Technical Writing

MadCap Flare

SaaS Documentation

Information Architecture

HTML/XML/Markdown

Agile/Scrum

Jira

Confluence

Azure DevOps

Snagit/Visio

Tools

MadCap Flare

Jira

Confluence

Azure DevOps

Snagit

Visio

Job description

We are looking for an experienced Technical Writer with strong hands‑on expertise in MadCap Flare and product documentation. The ideal candidate should be able to understand complex software/product functionalities and convert them into clear, structured, and user‑friendly documentation.

The candidate will work closely with Product Managers, Developers, SMEs, QA and other stakeholders to create and maintain high‑quality technical content for enterprise/SaaS products.

Key Responsibilities

• Create, maintain and update user guides, administrator guides, online help, release notes, SOPs and knowledge base articles.
• Develop and publish documentation using MadCap Flare.
• Create structured, reusable and well‑organized technical content.
• Work with developers, product managers and SMEs to understand product functionality and documentation requirements.
• Convert complex technical concepts and workflows into clear and easy‑to‑understand documentation.
• Create and maintain online help systems and product documentation.
• Prepare documentation for product releases and feature enhancements.
• Develop API/integration documentation where required.
• Create process flows, screenshots, diagrams and other visual documentation using tools such as Snagit, Visio or similar tools.
• Follow documentation standards, templates, style guides and content governance processes.
• Perform content reviews, proofreading, quality checks and publication readiness checks.
• Maintain documentation repositories and knowledge bases.
• Collaborate with cross‑functional teams in an Agile/Scrum environment.
• Ensure documentation is accurate, consistent, current and aligned with product releases.

Required Skills

• 4-6 years of experience in Technical Writing / Product Documentation.
• Strong hands‑on experience with MadCap Flare.
• Experience creating software/product documentation for SaaS or enterprise applications.
• Strong experience with:
• User Guides
• Administrator Guides
• Online Help
• Release Notes
• SOPs
• Knowledge Base Articles
• Process Documentation
• Good understanding of HTML, XML and Markdown.
• Experience with Information Architecture / structured documentation.
• Strong written and verbal communication skills.
• Ability to work with developers, SMEs and product teams.
• Experience with documentation/project collaboration tools such as Jira, Confluence or Azure DevOps.
• Good understanding of Agile/Scrum and software development lifecycle.
• Ability to create screenshots, process flows and technical diagrams.