Technical Writer | Bangalore - India (Office)

Cohesity Inc.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Healthcare coverage

Paid parental leave

Flexible paid time off

Robust wellness program

Continuous learning opportunities

Job summary

Cohesity Inc. is seeking a Technical Writer in Bengaluru, India, to create and enhance world-class product documentation across software, hardware, and cloud. The ideal candidate will have 2 to 9 years of experience in technical writing, focusing on customer empathy and AI tools to produce user-friendly content.

Benefits include healthcare coverage, paid parental leave, flexible time off, and continuous learning opportunities, making it an attractive workplace for professionals eager to grow.

Qualifications

• 2 to 9 years of technical writing for software and hardware documentation for global customers.

Responsibilities

• Create and improve product documentation for software, hardware, and cloud.
• Deliver exceptional user experience through UX content design.
• Develop technical content consumable by LLMs and end-users.

Skills

Exceptional writing skills

Customer empathy

Strong collaboration skills

Visual thinking

Autonomy and initiative

Versatility

AI enthusiasm

Education

BS or BA in English, Computer Science, or Engineering

Tools

MadCap Flare

Git/Gerrit

Jira

Confluence

HTML and CSS

Job description

About Cohesity

Cohesity is the leader in AI‑powered data security, serving more than 13,600 enterprise customers worldwide.

How You’ll Spend Your Time Here

• Create and continually improve world‑class product documentation for software, hardware, cloud, and developer tools.
• Deliver an exceptional out‑of‑the‑box experience through UX content design, product tours, in‑app help, and product documentation.
• Act as the first customer for Cohesity products and features to ensure that your technical content provides the very best user experience.
• Develop intent‑based and topic‑based technical content that can be consumed by LLMs and end users.
• Write user‑friendly technical content that explains complex information clearly, concisely, and without jargon.
• Prioritize multiple requirements and tasks in a constantly changing and fast‑paced environment.
• Manage the complete life cycle of production, publication, and technical information.
• Acknowledge and address documentation feedback from internal and external customers to deliver complete, accurate, and usable content.

We’d Love to Talk to You If You Have Many of the Following

• Exceptional writer with proven experience in both business‑to‑business and consumer content.
• Customer empathy and ability to research and develop customer‑focused content.
• Strong collaboration skills and a positive, productive team attitude.
• Visual thinker who can present complex content visually through schematics, block diagrams, animations, and GIFs.
• Always a student – enthusiasm for learning new technologies and sourcing reputable information.
• Autonomy & initiative – works independently, identifies gaps, proposes solutions, and takes ownership.
• Versatility – adapts quickly to changing requirements, communicates impacts, and negotiates next steps.
• AI enthusiast who can leverage AI tools to enhance productivity and streamline workflows.

Skills and Experience

Required:

• Education – BS or BA in English, Computer Science, or Engineering.
• Experience – 2 to 9 years of technical writing for software and hardware documentation for global customers.

Tools

• Authoring/Publishing – MadCap Flare, MadCap Central or comparable DITA‑based tools such as Oxygen XML or FrameMaker.
• Source/version control – Git/Gerrit, GitHub, Bitbucket, or other source‑control repositories.
• Feature/Defect Management – Jira, Rally, or other agile project/defect management software.
• Collaboration and Process Management – Confluence, Wiki.
• Productivity and chatbots – experience leveraging LLMs or AI‑powered assistants and implementing customer‑facing AI chatbots.

Good to Have

• Web‑based or DITA‑based authoring and publishing tools.
• Familiarity with cloud, data management, security, or AI technologies.
• Knowledge of continuous integration and delivery for content delivery.
• Proficiency with HTML, CSS, and HTML5 help systems.

Benefits

• Healthcare coverage for you and your family.
• Paid parental leave.
• Flexible paid time off.
• Additional company‑wide days off throughout the year.
• Robust wellness program.
• Continuous learning opportunities.
• Competitive salary and additional benefits package.

Equal Employment Opportunity Statement

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.