Technical Support Lead - Google Enterprise level support - AppScript,

Tata Consultancy Services; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Consultancy Services is seeking a skilled technical support specialist in Chennai to handle API-related issues and web platform integrations. You will diagnose, troubleshoot, and resolve complex technical problems with REST APIs and related technologies.

The role requires strong communication with customers and cross-functional teams to ensure clear resolution steps and timely updates, with emphasis on high-quality service and collaborative problem-solving.

Responsibilities

• Strong understanding of REST APIs, endpoints, webhooks, and HTTP response codes.
• Hands-on troubleshooting experience across web technologies and applications.
• Ability to read and debug code in any programming language
• Strong communication and customer-handling skills

Skills

REST APIs

Troubleshooting

Web technologies

Communication

Job description

Role & responsibilities

• Strong understanding of REST APIs, endpoints, webhooks, and HTTP response codes.
• Hands-on troubleshooting experience across web technologies and applications.
• Ability to read and debug code in any programming language
• Strong communication and customer-handling skills

Good To Have

• Basic networking knowledge including DNS, packet analysis, and logs.
• Automation knowledge and understanding of triggers and optimizations
• Experience with embedded content, iFrames, and integrations

Preferred candidate profile

• Troubleshoot and resolve complex technical issues related to APIs and web platforms
• 2Analyze logs, network traces, and application behavior to identify root causes
• Collaborate with engineering and product teams for issue resolution
• Provide clear and structured communication to customers and internal stakeholders
• Follow standard support methodologies and case lifecycles
• Advocate for customer needs and product improvements