Technical Support Engineer

Tata Consultancy Services; Chennai District; On-site; INR 1,500,000 - 1,900,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking an experienced Google Workspace Administrator to deliver enterprise-grade support across Gmail, Drive, Meet, and Admin Console, focusing on security, provisioning, and integrations.

You will own complex cases, diagnose identity, security, and networking issues, script automation with Apps Script, and guide admins on best practices while collaborating with engineering teams.

Qualifications

• Enterprise Google Workspace administration experience.
• Strong identity, authentication and access control knowledge.
• Proficient in SAML/SSO and external IdPs.
• Scripting experience with Google Apps Script for automation.
• Foundations in networking, DNS, APIs and email transport.

Responsibilities

• Deliver advanced support across the Google Workspace suite, including Admin Console and enterprise integrations.
• Own complex enterprise cases from intake to resolution under strict SLOs.
• Diagnose identity, security, networking, and Workspace configuration issues.
• Serve as interface between customers and Google Engineering/SRE/Product teams for escalations.
• Document defects and contribute to knowledge bases and automation assets.
• Provide guidance on architecture, security posture, and automation strategies.
• Use scripting to automate actions and accelerate issue resolution.
• Mentor lower-tier engineers and support knowledge transfer.
• Maintain internal automation assets and troubleshooting guides.
• Operate within EGS scope, excluding billing or contractual discussions.

Skills

Google Workspace product & arch

Identity & access control

SAML/SSO, 2FA

Google Apps Script

Networking, DNS & APIs

Education

Bachelor Degree in Science or equivalent

CEFR B2 English proficiency

Google Workspace Administrator Certification (preferable)

Tools

Google Workspace Admin Console

AppScript

SAML/SSO

Okta

Azure AD

Job description

Job Requirements*

Essential Skills & Experience

• Expertlevel Google Workspace product and architecture knowledge, including crossproduct dependencies and enterprise deployment patterns
• Deep understanding of identity, authentication, authorization, and access control across Workspace and external identity providers-
• Deep knowledge of SAML/SSO, 2FA, and Identity Providers (Okta, Azure AD).
• Google Apps Script / AppScript: Development and troubleshooting of scripts used for automation, validation, reporting, and advanced admin workflows
• Strong foundations in networking, DNS, APIs, HTTP flows, identity chains, and email transport

Key Responsibilities*

• Deliver advanced, endtoend technical support across the complete Google Workspace ecosystem, including Gmail, Drive, Calendar, Meet, Chat, Admin Console, Vault, security controls, and enterprise integrations
• Own complex, multiproduct, enterprisegrade cases from intake through resolution, operating under stringent enterprise SLOs for responsiveness, resolution, and customer communication
• Perform deep technical diagnostics across identity, security, networking, email, APIs, and Workspace configurations to isolate root cause in ambiguous and nonstandard failure scenarios
• Manage highseverity escalations, acting as the technical interface between customers and Google Engineering, SRE, and Product teams
• Identify, document, and track suspected product defects, producing engineeringquality escalation artifacts and following issues through the bug lifecycle
• Provide strategic technical guidance to enterprise administrators on architecture, configuration, security posture, automation strategy, and bestpractice adoption (advisory only; no managed services execution)
• Use programming and scripting to analyze issues, automate administrative actions, validate configurations, and accelerate resolution of complex cases
• Develop and maintain scripts, tools, and automation artifacts to improve efficiency, consistency, and diagnostic accuracy within EGS operations
• Act as a technical mentor and escalation authority, supporting lowertier engineers through consults and structured knowledge transfer
• Contribute to and curate internal knowledge bases, advanced troubleshooting guides, and reusable automation assets
• Operate strictly within EGS scope, excluding billing disputes, contractual discussions, enterprise quotetocash processes, or implementation ownership

Soft Skills

• Excellent communication skill
• Team skill
• Problem solving skill

Education Requirements

Bachelor Degree in Science or equivalent

Certifications

Language: CEFR B2 English proficiency

Google Workspace Administrator (Certification) - Preferable