Technical Support IV Agentic

Newfold Digital; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health Insurance

Education Sponsorships

Flexi-leaves

Work-from-home/Hybrid/Office options

Job summary

Bluehost is seeking a T4 Support Engineer focused on Agentic Hosting to tackle the most complex escalations across VPS and dedicated environments. You will work with Node.js/Next.js, containerized apps, and AI-driven workloads to support modern development stacks across diverse customer deployments.

You will mentor T3 engineers, document playbooks, and collaborate with Product/Engineering on evolving platforms like N8N, Hermes, and OpenClaw while improving performance, networking, and security.

Qualifications

• Deep experience in Linux system administration (AlmaLinux, CentOS, or similar).
• Strong understanding of web hosting infrastructure (DNS, networking, security, performance tuning).
• Hands-on experience with modern frameworks (Node.js, Next.js) and developer workflows.
• Familiarity with containers, APIs, and AI-driven or automated application patterns is a strong plus.
• Clear, confident communication; you can translate complex technical issues for engineers, product managers, and customers alike.

Responsibilities

• Own and resolve the most complex technical escalations across VPS, Dedicated, and advanced hosting environments, end-to-end.
• Support modern development stacks including Node.js, Next.js, and containerized applications across diverse customer environments.
• Troubleshoot and resolve performance, networking, and system-level issues on AlmaLinux and related platforms.
• Partner directly with Product and Engineering on emerging platforms — N8N, Hermes, OpenClaw, and agentic tooling — shaping how we support the future of hosting.
• Serve as the primary technical escalation point for T3 teams and actively mentor support engineers on advanced troubleshooting.
• Identify patterns across customer issues and drive systemic fixes or product improvements — not just one-off resolutions.
• Build and contribute to internal documentation, playbooks, and best practices for next-generation hosting support.
• Work on problems that don’t have playbooks yet. You'll write them.

Skills

Linux system administration

Web hosting infrastructure

Node.js

Next.js

Containers

APIs

AI-driven patterns

Communication

Job description

Job Description:

Who We Are.

At Bluehost, we believe all small businesses deserve the opportunity to succeed online. Our mission is to give small businesses the confidence to think big. We're the all-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and human support.

We'rebuilding the next generation of hosting infrastructure for AI-driven, agentic applications, and this role sits at the front line of that evolution.As a T4 Support Engineer focused on Agentic Hosting, you will handle the most complex technical issues, enablecutting-edgeuse cases, and help shape how we support modern development frameworks and AI-powered workloads.

What you’ll do & how you’ll make your mark.

• Own and resolve the most complex technical escalations across VPS, Dedicated, and advanced hosting environments,end-to-end.

• Support modern development stacks including Node.js, Next.js, and containerized applications across diverse customer environments.

• Troubleshoot and resolve performance, networking, and system-level issues onAlmaLinuxand related platforms.

• Partner directly with Product and Engineering on emerging platforms — N8N, Hermes, OpenClaw, and agentic tooling — shaping how we support the future of hosting.

• Serve as the primary technical escalation point for T3 teams and actively mentor support engineers on advanced troubleshooting.

• Identifypatterns across customer issues and drive systemic fixes or product improvements — not just one-off resolutions.

• Build and contribute to internal documentation, playbooks, and best practices for next-generation hosting support.

• Work on problems thatdon'thave playbooks yet.You'llwrite them.

Who you are & what you’ll need to succeed.

• Deep experience in Linux system administration (AlmaLinux, CentOS, or similar)

• Strong understanding of web hosting infrastructure (DNS, networking, security, performance tuning)

• Hands-on experience with modern frameworks (Node.js, Next.js) and developer workflows

• Familiarity with containers, APIs, and AI-driven or automated application patterns is a strong plus

• Clear, confident communication,you can translate complex technical issues for engineers, product managers, and customers alike.

Why you’ll love us.

• We’veevolved:We provide three work environment scenarios. You can feel like aNewfolderin a work-from-home, hybrid, or work-from-the-office environment.

• Work-life balance:Our work is thrilling and meaningful, but we know balance iskey toliving well.

• We celebrate one another’s differences:We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together onimportant issuesand provide learning and development opportunities for all employees. We have 20+ affinity groups where you can network and connect withemployeesglobally.

• We care about you:At Bluehost, taking care of our employees is our top priority. We make sure thatcutting edgebenefits are in place for you. Some of the benefits you will have: We have partnered with some of the best insurance providers toprovideyou excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community with one domain at a time, one employee at a time.

• Where can we take you?We’refans of helping our employees learndifferent aspectsof the business,bechallenged with new tasks,bementored, andgrowtheir careers. Unfold new possibilities with Bluehost #OTOD!

#Bluehost #LI-BB1

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.

Requirements: