Technical support- International Chat Support (Mohali)

TP; Mohali; On-site; INR 268,000 - 290,000; Full time

Job summary

TP in Mohali seeks a chat support executive to handle customer queries in English. You will work on the rebel (uber)/ International Chat Process, resolving issues via chat and maintaining high accuracy while delivering friendly service.

Night shifts are required, with a 5-day work week. Strong communication and confidence in responses are essential to succeed in this role.

Qualifications

• Excellent communication skills.
• Candidate should be confident while answering.
• Fluent English
• Typing Speed-30WPM & Accuracy- 90
• Should be comfortable with night shifts

Responsibilities

• Handle customer queries over chat and resolve them.
• Process name - rebel (uber)/ International Chat Process

Skills

Excellent communication

Fluent English

Typing 30 WPM

Accuracy 90%

Night shifts

Confident communicator

Job description

Role & responsibilities

Process name - rebel (uber)/ International Chat Process

Role - handling customer and resolving their query over chat

Requirements:

• Excellent communication skills.
• Candidate should be confident while answering.
• Fluent English
• Typing Speed-30WPM & Accuracy- 90
• Should be comfortable with night shifts

Rounds-

1. Recruiter screening round
2. Assessment -SHL Typing ENG_WD & IND and Pearson Versant Writing ENG_WD
3. Managerial/Ops Round (final round)

Days - 5 days per week

Shifts - Rotational weekly rotational off

Salary - 24-26 K (Net take Home)

CTC - 30 K