Technical Support -HR

STL Digital; Maharashtra; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A global IT Services and Consulting company is seeking a Mid-Senior level HRIT professional to manage and support SAP SuccessFactors modules. The ideal candidate will have at least 5 years of experience in HRIT roles, with strong hands-on expertise in SAP SuccessFactors. Responsibilities include system administration, troubleshooting, and collaboration with HR and IT teams.

Qualifications

• 5 years of experience in HRIT / HR Systems roles.
• Hands-on experience with SAP SuccessFactors.
• Strong understanding of HR processes and data workflows.

Responsibilities

• Serve as a system administrator and functional SME for SAP SuccessFactors modules.
• Troubleshoot system issues and coordinate with vendors.
• Manage change requests and deployment of enhancements.

Skills

SAP SuccessFactors

System configuration

HR processes understanding

Data privacy practices

Collaboration with cross-functional teams

Tools

Leena AI

RippleHire

Job description

Overview

STL Digital is a global IT Services and Consulting company that enables enterprises to experience the future of digital transformation. We provide end to end services across product engineering, software, cloud, data and analytics, enterprise application services, and cyber-security.

STL Digital is a 100% owned subsidiary of Sterlite Technologies Limited, a leading global optical and digital solutions company.

Role

Role-HRIT (Successfactor )

Key Responsibilities

• Serve as a system administrator and functional SME for SAP SuccessFactors modules (such as Employee Central, Performance & Goals, LMS, includes all module.)
• Configure, maintain, and support various HR systems including Leena AI, RippleHire, and other integrated tools
• Collaborate with HR and IT teams to identify technology needs and recommend scalable solutions
• Troubleshoot system issues, perform root cause analysis, and coordinate with vendors or SAP support as needed
• Manage change requests, testing, and deployment of enhancements or releases
• Support system integrations and data exchange between core HR systems and downstream applications
• Create and maintain documentation including SOPs, system configuration, and process maps
• Work with external vendors and consultants for solution implementation or support
• Ensure HR systems compliance with audit and security standards

Required Skills and Qualifications

• 5 years of experience in HRIT / HR Systems roles
• Hands-on experience with SAP SuccessFactors (must-have all modules)
• Working knowledge of tools such as Leena AI, RippleHire, or similar platforms (good to have)
• Strong understanding of HR processes and data workflows
• Experience in system configuration, testing, and issue resolution
• Ability to collaborate with cross-functional teams and manage stakeholders
• Familiarity with data privacy and security practices in HR system.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting