Technical Support Executive | International BPO

Talent Acquaintance; Surat; Presencial; INR 300 000 - 420 000; Tempo integral

Resumo da oferta

Talent Acquaintance in Surat, Gujarat, is seeking a customer service professional to handle inquiries, provide information, and build lasting relationships with customers.

You will collaborate with internal teams to resolve complex issues, maintain strong product knowledge, and strive to exceed quality metrics and sales goals while delivering courteous service.

Qualificações

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Ability to work in a fast-paced environment with multiple priorities.
• Proficient with computer systems and software applications.
• Adaptable to changing priorities.
• Team-oriented with a positive attitude.

Responsabilidades

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Conhecimentos

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Adaptability

Teamwork

Computer proficiency

Descrição da oferta de emprego

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.