Technical Support Executive | International BPO

Talent Acquaintance; Greater Noida; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance in Greater Noida, India is seeking a customer support professional to handle inquiries, resolve issues, and provide accurate information about products and services. You will build relationships to ensure long-term satisfaction and work with internal teams to resolve complex complaints.

Ideal candidates have excellent communication, the ability to manage multiple priorities in a fast-paced environment, strong problem-solving skills, and proficiency with standard computer

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Customer communication

Handling inquiries

Relationship building

Problem solving

Attention to detail

Teamwork

Tools

Computer software proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.