Technical Support Executive | International BPO

Talent Acquaintance; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance in Hyderabad, India invites applications for a customer support representative who will handle inquiries, provide accurate information, and build lasting relationships with customers.

Ideal candidates demonstrate excellent communication, problem‑solving skills, adaptability in a fast‑paced environment, and strong teamwork, with a commitment to high product knowledge and customer satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple priorities in a fast-paced environment.
• Strong problem-solving and analytical abilities.
• Proficient with computers and software applications.
• Adaptable to changing priorities.
• Teamwork and collaborative mindset.

Responsibilities

• Handle customer inquiries professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong customer relationships for long-term satisfaction.
• Collaborate with internal teams to resolve complex complaints.
• Maintain high product knowledge to address customer concerns.
• Aim to meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Fast-paced environment

Problem-solving

Attention to detail

Teamwork

Computer literacy

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.