Technical Support Executive | International BPO

Talent Acquaintance; Ghaziabad District; On-site; INR 250,000 - 450,000; Full time

Job summary

Talent Acquaintance in Ghaziabad, Uttar Pradesh, is seeking a customer support associate to handle inquiries, provide accurate product information, and maintain strong customer relationships.

You will collaborate with internal teams to resolve issues, uphold high product knowledge, and strive to meet quality and sales targets in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong problem-solving and analytical abilities essential.
• Proficiency with computer systems and software applications.
• Ability to adapt to changing priorities and handle fast-paced work.
• Good teamwork and collaboration skills are a must.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal skills

Problem solving

Analytical skills

Computer skills

Adaptability

Teamwork

Collaboration

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.