Technical Support Executive – BPO Job in Pune – IT/Telecom Process

The Elitejob; Pune District; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Competitive monthly salary with performance-based incentives

Health insurance

Paid training and skill development programs

Opportunities for internal promotions

Job summary

A dynamic BPO firm in Pune is seeking motivated individuals for the role of Technical Support Executives. You will provide technical support in IT and telecom, troubleshoot issues, and ensure customer satisfaction. Freshers are welcome to apply, with opportunities for career growth and development. The role includes competitive salary, performance incentives, and health insurance.

Qualifications

• Freshers are welcome to apply.
• Candidates with 0–2 years of experience in technical/customer support will be preferred.
• Previous exposure to customer service in a voice process is an advantage.

Responsibilities

• Handle incoming calls, emails, and chat inquiries from customers.
• Troubleshoot technical issues, including internet connectivity and software/hardware configurations.
• Accurately log all service requests and interactions.
• Collaborate with cross-functional teams to improve support operations.

Skills

Strong verbal and written communication skills in English

Basic to intermediate technical knowledge in networking

Excellent customer handling and problem-solving skills

Ability to remain calm and professional under pressure

Proficient with MS Office

Tools

Ticketing systems

Job description

Job Summary

Houston Skilled Consultancy is seeking motivated and tech-savvy individuals to join our dynamic BPO team in Pune as Technical Support Executives. In this customer-centric role, you will be responsible for delivering prompt, professional, and technically sound support to clients in the IT and Telecom sector. This is an excellent opportunity for individuals looking to launch or grow their careers in technical support within a well-structured corporate environment.

Key Responsibilities

• Handle incoming calls, emails, and chat inquiries from customers related to IT and telecom products/services.

• Troubleshoot and resolve technical issues, including internet connectivity, software/hardware configurations, and network problems.

• Accurately log all service requests, interactions, and problem resolutions in the system.

• Escalate unresolved queries to the appropriate technical teams in a timely manner.

• Ensure customer satisfaction through efficient problem-solving and professional communication.

• Follow standard operating procedures and adhere to quality and compliance guidelines.

• Collaborate with cross-functional teams to improve overall support operations and service quality.

• Meet performance KPIs such as response time, first-call resolution, and customer satisfaction scores.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Basic to intermediate technical knowledge in networking, software installation, or telecom.

• Excellent customer handling and problem-solving skills.

• Ability to remain calm and professional under pressure.

• Proficient with MS Office and ticketing systems (preferred).

• Must be a quick learner with a positive attitude and willingness to adapt.

Experience

• Freshers are welcome to apply.

• Candidates with 0–2 years of experience in technical/customer support, BPO, or telecom support will be preferred.

• Previous exposure to handling inbound or outbound customer service in a voice process is an advantage.

Working Hours

• Rotational shifts (Day/Night) – 9 hours including breaks.

• Must be open to working on weekends or public holidays as per business requirements.

• Weekly offs will be rotational.

Knowledge, Skills, and Abilities

• Knowledge of operating systems (Windows, macOS) and basic hardware/software troubleshooting.

• Familiarity with internet protocols (IP, DNS, DHCP) and modem/router configurations.

• Customer-first attitude with excellent interpersonal skills.

• Strong listening skills and ability to empathize with users.

• Ability to multitask, prioritize, and manage time effectively.

Benefits

• Competitive monthly salary with performance-based incentives.

• Health insurance and additional employee welfare schemes.

• Paid training and skill development programs.

• Opportunities for internal promotions and career progression.

• Exposure to international clients and global IT/Telecom processes.

Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in nurturing talent and empowering individuals with the right skills to succeed. As part of our technical support team, you will experience:

• A structured growth path in the BPO and IT support industry.

• A collaborative and inclusive workplace culture.

• Hands-on training with the latest tools and technology.

• A stable career in a fast-growing and essential services sector.

How to Apply

Ready to step into a rewarding career in technical support?

👉 Submit your updated resume to us
👉 Or apply through our official website