Backend Process Executive – BPO/KPO Role – Pune Location – Email & Chat Support

The Elitejob; Pune District; On-site; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Paid training

Career development opportunities

Employee recognition programs

Job summary

A growing BPO company in Pune seeks dynamic Backend Process Executives to support operations. Responsibilities include handling customer queries through email and chat, ensuring high satisfaction, and working in a fast-paced environment. Candidates with strong written communication skills and attention to detail are encouraged to apply. Full-Time positions available with competitive salary and incentives.

Qualifications

• Excellent written English communication skills.
• Strong attention to detail and ability to multitask.
• Ability to work independently and take initiative.
• Familiarity with using basic MS Office tools and CRM systems.

Responsibilities

• Handle customer queries and complaints via email and chat.
• Update internal databases and customer records.
• Collaborate with cross-functional teams as needed.

Skills

Written English communication skills

Email etiquette

Attention to detail

Independent work

MS Office tools

Fast-paced environment

Tools

CRM systems

Job description

🧾 Job Summary

Houston Skilled Consultancy is looking for dynamic and detail-oriented Backend Process Executives to join our growing team in Pune. This role is ideal for individuals who excel in written communication, problem-solving, and handling customer queries via email and chat. As a Backend Process Executive, you will play a key part in supporting our BPO/KPO operations by delivering high-quality service without voice interaction.

🔑 Key Responsibilities

• Handle customer queries and complaints via email and chat platforms efficiently.

• Provide accurate product/service information and resolve issues in a timely manner.

• Update internal databases, systems, and customer records as per defined protocols.

• Collaborate with cross-functional teams to resolve customer concerns when required.

• Follow process guidelines and adhere to quality standards and turnaround times.

• Ensure a high level of customer satisfaction and engagement in every interaction.

• Maintain confidentiality of all customer and company data.

✅ Required Skills and Qualifications

• Excellent written English communication skills.

• Proficiency in email etiquette, grammar, and professional tone.

• Strong attention to detail and ability to multitask.

• Ability to work independently and take initiative.

• Familiarity with using basic MS Office tools and CRM systems.

• Ability to work in a fast-paced and target-driven environment.

🎓 Experience

• Freshers and experienced candidates (0–2 years) are welcome to apply.

• Prior experience in a non-voice BPO/KPO, email or chat support role is a plus.

🕒 Working Hours

• Full-Time (Rotational Shifts – Day/Night)

• 6 days a week, 9-hour shift with 1-hour break

• Rotational weekly offs as per team roster

📘 Knowledge, Skills, and Abilities

• Knowledge of BPO/KPO workflows and customer service standards.

• Basic understanding of customer lifecycle and issue resolution techniques.

• Problem-solving and critical thinking ability.

• Fast typing speed (minimum 30-35 WPM with high accuracy).

• Ability to remain professional and calm in high-pressure situations.

🎁 Benefits

• Competitive monthly salary with performance-based incentives.

• Attendance and shift allowances.

• Paid training and career development opportunities.

• Employee recognition programs and rewards.

• Friendly and inclusive work culture.

• Opportunities for internal promotions and career growth.

💼 Why Join Houston Skilled Consultancy?

At Houston Skilled Consultancy, we believe in nurturing talent and helping individuals reach their full potential. By joining our backend process team, you become part of a supportive and forward-thinking company that values dedication, innovation, and work-life balance. If you are looking for a stable job with opportunities to grow in the BPO/KPO sector, this is the perfect place for you.

📨 How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter to us
Or apply directly through our official website.