Technical Support Engineer(Storage & Backup)

Capgemini Engineering; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

Capgemini Engineering in India is seeking a Technical Support Engineer (Storage & Backup) with 2–6 years of experience to join our enterprise infrastructure team. You will provide L1/L2 support for storage, backup, and disaster recovery, and work with customers, cross-functional teams, and OEM partners to ensure reliable data protection and recovery operations.

The role involves monitoring, troubleshooting, and resolving incidents, performing DR exercises, and contributing to technical

Qualifications

• 2–6 years of experience in Technical Support, Storage Administration, or Backup Operations.
• Good understanding of enterprise backup, recovery, replication, and disaster recovery concepts.
• Experience supporting Windows Server and Linux operating systems.
• Knowledge of storage technologies including SAN, NAS, RAID, Fibre Channel, iSCSI, and data protection solutions.
• Hands-on experience troubleshooting backup jobs, storage performance issues, and system-level incidents.
• Familiarity with ticketing tools, monitoring platforms, and ITIL-based support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience in customer-facing support environments will be an added advantage.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Provide L1/L2 support for storage, backup, and recovery environments.
• Monitor, troubleshoot, and resolve backup and storage-related incidents within defined SLAs.
• Perform backup, restore, replication, and disaster recovery activities across enterprise systems.
• Troubleshoot backup failures, storage performance issues, connectivity problems, and data protection incidents.
• Support Windows Server and Linux environments to ensure successful backup and recovery operations.
• Analyze logs, identify root causes, and implement corrective and preventive actions.
• Coordinate with customers, internal teams, and OEM support teams for issue resolution and escalations.
• Perform storage provisioning, configuration changes, health checks, and maintenance activities.
• Assist in disaster recovery testing and ensure backup compliance across critical systems.
• Create and maintain technical documentation, SOPs, knowledge base articles, and incident reports.
• Participate in on-call support and rotational shift schedules as required.
• Recommend and implement best practices to improve storage and backup operations.

Skills

Storage Administration

Backup Operations

L1/L2 Support

Windows Server

Linux

SAN/NAS/RAID

ITIL

Troubleshooting

Customer-facing

Documentation

Tools

Ticketing Tools

Monitoring Platforms

ITIL-based Tools

Job description

Technical Support Engineer (Storage & Backup)

Experience: 2–6 Years

Shift: Rotational Shift (Includes Night Shift once every 3 months)

Join a dynamic infrastructure support team where you'll work on enterprise storage, backup, and disaster recovery solutions. This role offers an opportunity to support mission-critical environments, troubleshoot complex technical issues, and ensure business continuity through effective data protection and recovery operations.

Your Role

As a Technical Support Engineer, you will be responsible for monitoring, maintaining, and supporting enterprise storage and backup environments. You will work closely with customers, cross-functional teams, and OEM partners to ensure seamless backup, recovery, and storage operations while delivering excellent technical support.

In this role, you will:

• Provide L1/L2 technical support for storage, backup, and recovery environments.
• Monitor, troubleshoot, and resolve backup and storage-related incidents within defined SLAs.
• Perform backup, restore, replication, and disaster recovery activities across enterprise systems.
• Troubleshoot backup failures, storage performance issues, connectivity problems, and data protection incidents.
• Support Windows Server and Linux environments to ensure successful backup and recovery operations.
• Analyze logs, identify root causes, and implement corrective and preventive actions.
• Coordinate with customers, internal teams, and OEM support teams for issue resolution and escalations.
• Perform storage provisioning, configuration changes, health checks, and maintenance activities.
• Assist in disaster recovery testing and ensure backup compliance across critical systems.
• Create and maintain technical documentation, SOPs, knowledge base articles, and incident reports.
• Participate in on-call support and rotational shift schedules as required.
• Recommend and implement best practices to improve storage and backup operations.

Your Profile

• 2–6 years of experience in Technical Support, Storage Administration, or Backup Operations.
• Good understanding of enterprise backup, recovery, replication, and disaster recovery concepts.
• Experience supporting Windows Server and Linux operating systems.
• Knowledge of storage technologies including SAN, NAS, RAID, Fibre Channel, iSCSI, and data protection solutions.
• Hands-on experience troubleshooting backup jobs, storage performance issues, and system-level incidents.
• Familiarity with ticketing tools, monitoring platforms, and ITIL-based support processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Experience in customer-facing support environments will be an added advantage.
• Ability to work independently and collaboratively in a fast-paced environment.

What You'll Love About Working Here

• Exposure to enterprise-grade storage, backup, and disaster recovery technologies.
• Opportunity to work with diverse infrastructure environments and leading OEM solutions.
• Collaborative work culture with continuous learning and growth opportunities.
• Hands-on experience in supporting mission-critical business systems.
• Dynamic support environment that encourages innovation, process improvements, and technical excellence.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli.