Technical Support Engineer - L2 Switching

Hewlett Packard Enterprise Development LP; India; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Career development programs

Inclusive culture

Job summary

Hewlett Packard Enterprise Development LP is seeking a Technical Support Engineer - L2 Switching in India. The role is hybrid, requiring on-average 2 days per week in an HPE office. You will support HPE/Juniper campus and data-center products (EX, QFX, QFabric) in a fast-paced environment.

The candidate should have strong networking knowledge, good communication, and a willingness to work across shifts. CCNA/CCNP/CCIE and JNCIA/JNCIS/JNCIP/JNCIE/Ccie-SP certifications are preferred.

Qualifications

• Excellent communication and customer handling skills.
• Ability to troubleshoot complex networking problems.
• Experience with routing and switching protocols.
• Scripting skills for automation are a plus.

Responsibilities

• Provide L2 TAC support for HPE Networking (EX, QFX, QFabric).
• Demonstrate ownership of issues till resolution and communicate with stakeholders.
• Contribute to product readiness, knowledge creation and training activities.
• Flexibility to work weekends/holidays as required.

Skills

Customer handling

Troubleshooting

Routing & Switching

Python scripting

Tools

Python

Perl

Shell scripting

Job description

Technical Support Engineer - L2 Switching

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you’ll do:

Summary: This position is for L2 TAC (Technical Assistance Centre) of HPE Networking for supporting HPE/Juniper’s Campus & Data-Center products (EX, QFX & QFabric) & technologies.

Key Responsibilities:

The candidate is expected to work in a highly dynamic and technical environment with relentless focus on delivering Remarkable Customer Experience. Demonstrate ownership of customer reported issues till resolution. Understand Customer’s impact, prioritize and communicate effectively between various stakeholders. Contribute to New Product/Feature readiness, Knowledge Creation, Quality/Continuous improvement initiatives and Training/Mentoring activities. Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

Mandatory Skills:

Excellent verbal and written communication, presentation and customer handling skills. Ability to logically troubleshoot complex and high impact problems Self-learner with appetite for continuous development.

In-depth knowledge of the following:

• Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]
• IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP)
• IP routing protocol (BGP, OSPF, RIP)
• Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.

• Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

What you need to bring:

Preferred Work Experience:

Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers. Troubleshooting complex networking in Routing/Switching domain. Experience in working with Product Development/Engineering team to resolve customer reported issues. Proven track record of implementing automation technologies. Network Design and implementation experience in Datacenters would be a plus.

Preferred Certifications:

• CCNA/CCNP/CCIE
• JNCIA
• JNCIS-M
• JNCIP-M
• JNCIE-M
• CCIE-SP

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #india #networking

Job: Engineering Job Level: TCP_02

Equal Employment Opportunity:

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Equal Employment Opportunity.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

HPE is an E-Verify employer.

Accessibility:

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process,

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data:

Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation.

To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.