Technical Support Engineer L 1.5

JoulestoWatts; Bengaluru; Hybrid; INR 300,000 - 420,000; Full time

Job summary

JoulestoWatts in Bengaluru, India is seeking a capable Technical Support specialist to diagnose, troubleshoot, and resolve hardware and OS issues. You will provide remote assistance via phone, email, or tickets and guide users through step-by-step resolutions for both basic and advanced technical concerns.

You will document issues, resolutions, and escalations in the ticketing system and maintain clear, professional English communication in a fast-paced support environment.

Qualifications

• 1 to 4 years of relevant experience in technical support or IT helpdesk roles.
• Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.
• Good English communication skills, both verbal and written.
• Ability to multitask and work in a fast-paced support environment.

Responsibilities

• Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.
• Provide remote technical assistance through phone, email, or tickets.
• Guide users with step-by-step resolutions for both basic and advanced technical concerns.
• Document issues, resolutions, and escalations accurately in the ticketing system.

Skills

Technical support

Troubleshooting

Customer communication

Tools

Ticketing system

Job description

Key Responsibilities

Technical Support

Diagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.

Provide remote technical assistance through phone, email, or tickets.

Guide users with step-by-step resolutions for both basic and advanced technical concerns.

Document issues, resolutions, and escalations accurately in the ticketing system.

Required Qualifications

1 to 4 years of relevant experience in technical support or IT helpdesk roles.

Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.

Good English communication skills, both verbal and written.

Ability to multitask and work in a fast-paced support environment.