Technical Support Engineer -IP/MPLS Networking

Ribbon Communications; Mumbai; On-site; INR 800,000 - 1,700,000; Full time

Job summary

Ribbon Communications is seeking an experienced Technical Support Engineer in Mumbai to deliver high-quality technical support for our networking solutions. You will interact with customers, diagnose complex issues, and assist in deploying Ribbon products in IP-MPLS networks.

The role requires hands-on experience with leading vendors, strong problem-solving, and excellent communication skills to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience diagnosing and resolving complex network issues.
• Hands-on commissioning and deep diagnostics on vendor networking products.
• Experience providing technical support with direct customer interactions.

Responsibilities

• Provide technical support for Ribbon networking solutions.
• Troubleshoot customer issues and manage tickets with timely communication.
• Escalate to engineering as required and coordinate with cross-functional teams.

Skills

Problem-solving

Communication skills

Independent worker

Prioritization

Education

BE/B Tech in Electronics or Electronic and Telecommunications

CCNA

CCNP

JNCIA

JNCIS-SP

Tools

Wireshark

SolarWinds

SNMP tools

Docker

Kubernetes

Job description

We're seeking an experienced Technical Support Engineer to join our team, focusing on providing top-notch technical support for our customers using Ribbon's networking solution/products. The ideal candidate will have hands-on experience supporting products from leading network vendors (e.g., Cisco, Juniper, Aruba, Fortinet, etc.) and a strong understanding of associated technologies and protocols, excellent problem-solving skills, and exceptional customer service abilities.

Qualification

• BE/B Tech in Electronics or Electronic and Telecommunications
• Possesses 2 to 6 years of experience in providing technical support with direct interactions with customers, troubleshooting, and deploying solutions within IP-MPLS networks of any scale.
• Industry certifications such as CCNA, CCNP, JNCIA, JNCIS-SP, or equivalent.
• Hands-on experience in commissioning and performing deep diagnostics on products from renowned network vendors (e.g., Cisco, Juniper, Fortinet, Palo Alto, etc.).
• Familiarity with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds, SNMP tools).
• Good to have knowledge on OS Red HAT Linux, Solaris, vSphere-VMware. Basic knowledge of Docker Containers, Kubernetes and SDN Controllers
• Experience of working with ticketing systems (e.g. Salesforce, Oracle, JIRA).
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Domain Knowledge

• Routing Protocols - OSPF, ISIS, BGP, MP-BGP
• Labelling Protocols - LDP, SR, RSVP, BGP-LU
• Traffic Engineering
• VPN(MPLS-TP/IP) Technologies - L2VPN, L3VPN, E-VPN, L2VPN and L3VPN Interworking
• L2/Switching knowledge, Subnetting, VLANs, xSTP, VRRP
• Protection and Restoration Mechanism - FRR, Linear Protection, PW-R, LAG/MC-LAG
• Timing Synchronization Features such as IEEE 1588v2 PTP, SyncE