Technical Support Engineer – Dell EMC Storage & Backup

Capgemini Engineering; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Learning opportunities

Certification support

Career growth

Job summary

Capgemini is seeking a Technical Support Engineer for Dell EMC Storage & Backup to ensure data availability, backup reliability, disaster recovery readiness, and operational excellence across critical environments. You will troubleshoot complex issues and deliver high-quality technical support to customers and internal stakeholders.

You will provide L2/L3 support for Dell EMC Storage and Avamar, monitor incidents, perform backup/recovery operations, and coordinate with internal teams for rapid

Qualifications

• 2-9 years of experience in technical support, storage administration, or backup operations.
• Hands-on experience with Dell EMC Storage platforms.
• Strong knowledge of Dell EMC Avamar backup and recovery solutions.

Responsibilities

• Provide L2/L3 support for Dell EMC Storage and Avamar environments.
• Monitor, troubleshoot, and resolve storage, backup, recovery, and replication incidents within SLAs.
• Perform backup, restore, disaster recovery, and data protection operations across enterprise environments.
• Troubleshoot backup failures, storage performance issues, connectivity challenges, and recovery incidents.
• Administer Avamar infrastructure including policies, scheduling, reporting, and capacity management.
• Support Windows Server and Linux platforms for backup and recovery operations.

Skills

Dell EMC Storage

Dell EMC Avamar

Windows Server

Linux

Storage Administration

Backup Operations

Customer-facing communication

Job description

Join a team responsible for supporting and optimizing enterprise storage, backup, and recovery environments. As a Technical Support Engineer - Dell EMC Storage & Backup, you will play a key role in ensuring data availability, backup reliability, disaster recovery readiness, and operational excellence across critical business systems. You will leverage your expertise in Dell EMC Storage, Avamar Backup Solutions, Windows, and Linux environments to troubleshoot complex issues, maintain system performance, and deliver high-quality technical support to customers and internal stakeholders.

Your Role

As a Technical Support Engineer, you will be responsible for supporting and managing enterprise storage and backup environments, with a focus on Dell EMC Storage solutions and Avamar Backup. You will play a key role in ensuring backup reliability, storage availability, disaster recovery readiness, and operational excellence across customer environments.

In this Role, You Will

• Provide L2/L3 support for Dell EMC Storage and Dell EMC Avamar environments.
• Monitor, troubleshoot, and resolve storage, backup, recovery, and replication-related incidents within defined SLAs.
• Perform backup, restore, disaster recovery, and data protection operations across enterprise environments.
• Troubleshoot backup failures, storage performance issues, connectivity challenges, and recovery-related incidents.
• Administer Avamar infrastructure, including backup policies, scheduling, reporting, capacity management, and health monitoring.
• Support Windows Server and Linux platforms to ensure successful backup and recovery operations.
• Analyze logs, identify root causes, and implement corrective and preventive actions.
• Coordinate with customers, internal teams, and OEM support teams for issue resolution and escalations.
• Perform storage provisioning, configuration changes, maintenance, and health checks.
• Support disaster recovery testing and ensure compliance with backup and recovery standards.
• Create and maintain technical documentation, SOPs, incident reports, and knowledge base articles.
• Participate in on-call support and rotational shift activities.
• Drive continuous service improvement and recommend best practices for storage and backup operations.

Your Profile

Mandatory Skills

• 2-9 years of experience in Technical Support, Storage Administration, or Backup Operations.
• Hands-on experience with Dell EMC Storage platforms.
• Strong experience with Dell EMC Avamar Backup and Recovery solutions.
• Good understanding of enterprise backup, recovery, replication, and disaster recovery concepts.
• Experience supporting Windows Server and Linux operating systems.
• Knowledge of SAN, NAS, RAID, Fibre Channel, iSCSI, and enterprise storage technologies.
• Strong troubleshooting skills for backup jobs, storage performance issues, and infrastructure-related incidents.
• Familiarity with monitoring tools, ticketing systems, and ITIL-based support processes.
• Strong analytical, problem-solving, and communication skills.
• Ability to work effectively in a customer-facing support environment.

Good to Have

• Experience with Data Domain solutions.
• Exposure to storage migration and disaster recovery projects.
• Knowledge of scripting and automation tools.
• Understanding of cloud-based backup and recovery solutions.
• Relevant certifications in Dell EMC Storage, Avamar, Windows, Linux, Backup & Recovery, or related technologies.

What You'll Love About Working Here

• Opportunity to work with leading enterprise storage and data protection technologies.
• Exposure to large-scale backup, recovery, and disaster recovery environments.
• Collaborative and supportive team culture.
• Continuous learning and certification opportunities.
• Career growth through exposure to enterprise infrastructure and customer-facing engagements.

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Capgemini in India comprises nearly 235,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem, and Tiruchirappalli.