Backup Administrator - Dell EMC Networker

ASM Technologies; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ASM Technologies is seeking an L1.5 Support Engineer to manage enterprise backup environments using Dell EMC NetWorker, Data Domain, and PPDM. Responsibilities include incident resolution, backup administration, and ensuring high availability of backup infrastructure.

The role requires strong troubleshooting, documentation, and 24/7 support readiness to meet SLA timelines. Familiarity with PPDM operations and Data Domain management is essential for success.

Qualifications

• Experience with enterprise backup environments and incident handling.
• Knowledge of Dell EMC backup products and recovery tooling.

Responsibilities

• Monitor and manage backup jobs and validate successful completion within SLA.
• Troubleshoot L2/L3 backup incidents and perform RCA.
• Administer NetWorker, Data Domain, and PPDM environments.
• Configure backup policies, schedules, and retention policies.
• Support DR drills and maintain SOPs.

Skills

Troubleshooting

Analytical skills

Communication

24/7 support

Tools

EMC NetWorker

Dell EMC Data Domain DDOS/DDVE

PowerProtect Data Manager (PPDM)

NDMP/NFS/CIFS knowledge

Linux/Unix admin

Networking basics

Job description

We are looking for a skilled L1.5 Support Engineer to manage and support enterprise backup and recovery environments using Dell EMC NetWorker, Data Domain (Physical & DDVE), and PowerProtect Data Manager (PPDM). The role involves incident resolution, backup administration, troubleshooting, and ensuring high availability of backup infrastructure.

Key Responsibilities

Backup Operations & Monitoring

• Monitor daily backup jobs using EMC NetWorker and PPDM
• Ensure backups complete successfully within SLA timelines
• Perform backup validation, verification, and periodic restore tests
• Handle backup failures and perform root cause analysis (RCA)

Incident & Problem Management

• Troubleshoot and resolve L2-level incidents related to:Backup failures
• Storage issues on Data Domain/DDVE
• Network or client connectivity issues affecting backupsEscalate critical issues to L3/vendor support (Dell EMC) when required
• Maintain incident logs and provide timely updates

Administration & Configuration

• Manage and administer:EMC NetWorker servers, clients, policies, and groups
• Data Domain appliances (DDOS) and DDVE
• PowerProtect Data Manager (PPDM) environmentsConfigure backup policies, schedules, retention policies, and replication
• Perform client onboarding/offboarding

Data Domain Management

• Monitor capacity utilization, replication status, and performance
• Perform tasks like:Cleaning (garbage collection)
• Disk usage analysis
• Replication configuration and troubleshooting

PPDM Operations

• Manage asset discovery, protection policies, and backup workflows
• Monitor VM, database, and application backups via PPDM
• Troubleshoot PPDM-related issues (policy failures, UI/API errors)

Change & Maintenance Activities

• Execute planned changes (patching, upgrades, configuration changes)
• Support DR drills and audit activities
• Maintain system documentation and SOPs

Required Skills & Experience

Technical Skills

• Strong experience with:EMC NetWorker (Administration & Troubleshooting)
• Dell EMC Data Domain (Physical & DDVE)
• PowerProtect Data Manager (PPDM)Knowledge of:Backup protocols (NDMP, NFS, CIFS, etc.)
• Linux/Unix & basic Windows administration
• Networking basics (DNS, ports, firewalls)

Soft Skills

• Strong troubleshooting and analytical skills
• Good communication and stakeholder management
• Ability to work in 24/7 support shiftsExperience Requirements

Experience Requirements

• 25 years of experience in backup/storage support
• Hands‑on experience in enterprise backup environments

Nice to Have

• Knowledge of cloud integrations (AWS/Azure backups)
• Familiarity with virtualization (VMware, Hyper‑V)
• Scripting knowledge (Shell/Python/PowerShell)

Certifications (Preferred)

• Dell EMC Proven Professional Certifications
• Backuprelated certifications

Key Deliverables

• High backup success rate ( 95–98%)
• Reduced incident resolution time
• Accurate documentation and reporting