Technical Support Engineer-Chennai

Kinco Automation; Tamil Nadu; On-site; INR 550,000 - 850,000; Full time

Job summary

Kinco Automation in New Delhi is seeking a skilled Technical Support Engineer to assist customers configuring, operating, and troubleshooting automation components such as PLCs, HMIs, servo drives, and robotics systems.

You will collaborate with engineering and R&D to resolve escalations, deliver remote diagnostics, and document solutions in a knowledge base while supporting distributor and internal training. Travel across India may be required.

Qualifications

• Bachelor’s degree in Electrical Automation Engineering or related field.
• 3+ years in technical support, troubleshooting, or field service.
• Strong knowledge of PLCs, HMIs, servo drives, and motion controllers.
• Familiarity with Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP.
• Ability to read electrical schematics and PLC logic.
• Excellent communication in English and Hindi.

Responsibilities

• Provide front-line technical support to agents and OEM customers for automation systems.
• Troubleshoot PLC programming, motion control, HMI configuration, and robotic integration.
• Assist with product setup, commissioning, and firmware/software updates.
• Deliver remote diagnostics and support using industry-standard tools.
• Document issues and solutions in a knowledge base.
• Collaborate with engineering, product, and R&D to resolve escalations.
• Support training and onboarding for customers, distributors, and teams.
• Participate in testing new hardware/software releases for quality.

Skills

Technical support experience

Industrial automation knowledge

PLC/HMI/Servo drives expertise

Electrical schematics reading

Communication protocols (Modbus, Ether

English and Hindi fluency

Education

Bachelor’s degree in Electrical Automation Engineering

Tools

Kinco Builder

DTools Pro

Codesys

Job description

We are looking for a skilled and motivated Technical Support Engineer at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 3+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India