Technical Support Engineer

Phenom People; Visakhapatnam; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health benefits

Flexible hours

Career growth opportunities

Parental leave

Job summary

Phenom People in Hyderabad, India seeks a Senior Technical Support Engineer, IX to join our team. You will provide expert technical support for our RX recruitment software, troubleshoot complex issues, and guide clients on optimal usage. This role requires hands-on API/integration work, strong problem-solving, and excellent communication.

24x7 shifts are possible in a global environment. Ideal candidates have a CS/IT degree, 2+ years in software support, and a passion for knowledge-centric

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in technical support in software.
• Hands-on experience with integrations and APIs.
• Strong troubleshooting and problem-solving skills.

Responsibilities

• Provide technical support to clients via phone, email, and chat.
• Troubleshoot and resolve issues related to recruitment software.
• Collaborate with development to identify and resolve complex issues.
• Conduct training sessions for clients on software usage.
• Document all requests and resolutions in the system.
• Monitor and improve performance and stability of the software.
• Stay up-to-date with recruitment technology trends.

Skills

Technical Support

Troubleshooting

APIs

Integrations

Communication

Problem Solving

KCS

Education

Bachelor's degree in Computer Science/IT

Tools

CMS

Job description

Job Description

Job Requirements

Phenom Intro:

Phenom People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced SeniorTechnical SupportEngineer, IX to join our dynamic team in Hyderabad, Telangana, India.

As a SeniorTechnical SupportEngineer, IX, you will be responsible for providing exceptionaltechnical supportto our clients who use our revolutionary recruitment software, RX. You will be the go-to person fortroubleshootingand resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

Job Description:

As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

What You'LL Do:

• Provide technical support to clients via phone, email, and chat
• Troubleshoot and resolve technical issues related to our recruitment software
• Collaborate with our development team to identify and resolve complex technical issues
• Conduct training sessions for clients on how to use our software effectively
• Document and track all technical support requests and resolutions in our system
• Continuously monitor and improve the overall performance and stability of our software
• Stay up-to-date with the latest industry trends and advancements in recruitment Technology

What You've Done:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in technical support, preferably in the software industry
• Hands on experience on integrations and APIs
• You are a critical thinker, quick learner, and can adapt in an agile fast paced environment
• Should excel in troubleshooting and demonstrate curiosity in all aspects of problem solving
• Should be passionate about Web design, Content Management System (CMS), self help, technical documentation and have a deep understanding about Knowledge Centered Service (KCS)
• Strong knowledge of recruitment technology and processes
• Experience with troubleshooting and resolving technical issues
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skillsProven track record of providing exceptional customer service
• Willingness to work flexible hours, including weekends and holidays, as needed

Shifts:

We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing might change based on business requirements)

• AMER hours - (EST - 5.30 PM/ 6.30 PM IST or PST - 9 PM/ 10 PM IST onwards depending on Daylight Savings Time)
• EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Daylight Savings Time
• APAC hours - 5.30 AM IST onwards

Benefits:

• We want you to be your best self and to pursue your passions!
• Health and wellness benefits/programs to support holistic employee health
• Flexible hours and working schedules, as well as parental leave for new parents
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion:

Our commitment to diversity runs deep! Diversity is essential to building phenomenal

teams, products, and customer experiences. Phenom is proud to be an equal

opportunity employer taking collective action to build a more inclusive environment

where every candidate and employee feels welcomed. We recognize there is more to be

done. Our teams are committed to continuous improvement until these powerful ideas

are ingrained in our culture for Phenom and employers everywhere!