Technical Support Engineer-

Saviynt; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Saviynt is seeking an experienced IAM professional in Bengaluru to implement and support IGA deployments for global customers. You will troubleshoot incidents, configure IAM tools, and collaborate with Saviynt Labs to support CPAM offerings.

You will engage with end users, document solutions, publish knowledge articles, and ensure service levels. Strong scripting, REST/SOAP, and SQL skills are essential for reliable identity security services.

Qualifications

• Minimum 3 years’ experience in implementing various IGA solutions.
• Strong Domain knowledge in Identity and Access Management (IAM).
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM.
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman.
• Database: Extensive experience in database operations & SQL.
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy).
• Basic knowledge of operating systems such as Linux, Unix & Windows.
• Prior experience integrating with any SSO providers.
• Experience working with global Customers and strong customer focus.
• Excellent written and verbal communication skills.
• Keywords: Cloud, Java, Scripting, Linux, SQL.

Responsibilities

• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions
• Drive Customer Satisfaction through timely & quality communication
• Troubleshooting of customer reported incidents and system alerts
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
• Respond and resolve issues within agreed service levels
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings
• KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

Skills

IAM domain

Troubleshooting

Customer communication

API integration

SQL databases

Scripting

OS knowledge

SSO integration

Global customers

Communication skills

Cloud basics

Tools

Saviynt

Sailpoint

OIM/ISIM

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

WHAT YOU WILL BE DOING

• Customer Communication
• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions
• Drive Customer Satisfaction through timely & quality communication
• Troubleshooting Skills
• Troubleshooting of customer reported incidents and system alerts
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents
• Respond and resolve issues within agreed service levels
• Collaboration & Knowledge Sharing
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Domain
• Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings
• KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

• Minimum 3 years’ experience in implementing various IGA solutions
• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database: Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.