Partner Success Manager

Saviynt; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Saviynt is seeking a seasoned professional for a Customer Success role in Bengaluru, India. The ideal candidate will have over 8 years of experience in customer-facing roles and a strong background in Identity Security. Responsibilities include driving engagement and acting as a trusted advisor to partners.

This role requires strong communication skills, an ability to manage escalations, and a commitment to maintaining executive-level relationships with customers.

Qualifications

• 8+ years of experience in Customer Success or related fields.
• Strong understanding of Identity Security and Cybersecurity domains.
• Experience managing strategic customer or partner relationships.

Responsibilities

• Act as a trusted advisor to partners by driving adoption and engagement.
• Monitor accounts for changes in product implementation and engagement.
• Resolve and manage escalations effectively.

Skills

Customer-facing skills

Presentation skills

Communication skills

Relationship management

Ability to handle escalations

Self-motivated

Education

Bachelor's degree in Engineering, Computer Science, or related field

Master's degree preferred

Job description

Overview

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

What you will be doing

• The ideal candidate should possess strong customer-facing skills, including executive presence, excellent written and verbal communication, and professional etiquette
• Act as a trusted advisor to partners by driving adoption, engagement, and long-term value realization from the platform
• Monitor accounts for changes in product implementation, adoption enabling partners to deliver at scale
• Should possess strong presentation and communication skills, along with the ability to effectively manage escalations, drive resolution, and maintain stakeholder confidence in high-pressure situations
• Should possess a strong background in the Identity Security domain with an understanding of Saviynt’s product portfolio and solution offerings, enabling effective positioning and pitching of solutions to partners when required
• They should also be skilled at setting and managing expectations, mediating discussions, and resolving issues effectively
• Collaborate cross-functionally with internal teams to address customer concerns, resolve escalations, and ensure successful outcomes
• Build strong executive-level relationships and maintain regular engagement with customer stakeholders to ensure alignment and satisfaction
• Ability to prioritize and manage multiple tasks concurrently in a fast-paced environment
• The role requires someone who can build long-lasting relationships based on trust and collaboration while taking ownership of issues and driving them through to successful resolution
• The ideal individual should be self-motivated, proactive, partner-centric, creative, and possess a strong work ethic with a focus on delivering exceptional outcomes

What you bring

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Master's degree preferred
• 8+ years of experience in Customer Success, Professional Services, Technical Account Management, Partner Success, Solution Consulting, or a related customer-facing role within enterprise software organizations
• Strong understanding of Identity Security, Identity Governance & Administration (IGA), Privileged Access Management (PAM), Identity Lifecycle Management, or broader Cybersecurity domains
• Proven ability to manage strategic customer or partner relationships and influence stakeholders at executive and leadership levels
• Demonstrated experience driving customer adoption, engagement, retention, and value realization across enterprise accounts
• Prior experience working in the Identity Security or Cybersecurity industry
• Experience supporting global enterprise customers and managing complex stakeholder environments

Policies and Equal Opportunity

If required for this role, you will complete security & privacy literacy and awareness training during onboarding and annually thereafter. In addition, you will review and adhere to Information Security/Privacy Policies and Procedures as applicable, including data classification, retention & handling, incident response, business continuity/disaster recovery, mobile device policy, account management policy, access control policy, personnel security policy, and privacy policy.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.