Senior Technical Support Engineer

Saviynt; Bengaluru Urban; Hybrid; INR 2,500,000 - 4,000,000; Full time

Job summary

Saviynt’s IAM and CPAM services are seeking a skilled professional to support end users and drive incident resolution with a focus on identity governance. You will work closely with Engineering and DevSecOps to sustain our IAM offerings and customer success.

The role emphasizes hands-on IAM tooling, REST/SOAP integration, and scripting capabilities, with a collaborative, global customer-facing environment in a challenging, high-growth setting.

Qualifications

• Minimum 6+ years implementing various IGA/IGA solutions.
• Strong domain knowledge in IAM and identity security.
• Experience integrating with SSO providers and REST/SOAP services.

Responsibilities

• Explain issues and solutions to end users/businesses.
• Provide technical analysis for production incidents and RCA.
• Publish knowledge articles and SOP documents.
• Identify, debug and resolve break-fix issues to resolution.
• Respond within agreed service levels.
• Collaborate with Engineering and DevSecOps for IAM/CPAM offerings.

Skills

IAM expertise

Excellent communication

Customer focus

Team collaboration

Tools

Saviynt

Sailpoint

OIM/ISIM

Postman

SQL

Shell/Python/JavaScript

Linux/Windows

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

• Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
• Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Respond and resolve issues within agreed service levels
• Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

WHAT YOU BRING

• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database : Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL
• Minimum 6+ years experience in implementing various IGA solutions

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Security & Compliance

This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.