Senior Technical Support Engineer

Saviynt; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Saviynt is seeking an experienced IAM professional to join our team in Bengaluru to support and advance our identity platform. You will work with leading IAM tools and collaborate with global customers to resolve incidents and strengthen security controls.

You will contribute to technical analyses, publish knowledge articles, and implement solutions across production environments, while coordinating with Engineering and DevSecOps teams to support our IAM and CPAM offerings.

Qualifications

• Strong domain knowledge in Identity and Access Management (IAM).
• Hands-on experience configuring and deploying IAM tools like Saviynt, Sailpoint, OIM or ISIM.
• Experience invoking REST/SOAP web services using tools such as Postman.
• Extensive experience with database operations and SQL.
• Solid scripting skills (Shell, JavaScript, Python, Groovy).
• Basic knowledge of Linux/Unix/Windows operating systems.
• Experience integrating with SSO providers.
• Experience working with global customers and maintaining customer focus.
• Excellent written and verbal communication skills.
• Minimum 6+ years of experience in implementing various IGA solutions.

Responsibilities

• Explain issues and solutions to end users and businesses for implementation questions.
• Provide technical analysis for production incidents, resolution, and root cause analysis.
• Publish knowledge articles for incidents and service requests; prepare SOP documents.
• Identify, debug and troubleshoot break/fix issues to resolution.
• Respond and resolve issues within agreed service levels.
• Collaborate with Engineering and DevSecOps for IAM and CPAM service support.

Skills

IAM domain knowledge

SQL/database experience

Scripting

Communication

Customer focus

Tools

Saviynt

Sailpoint

OIM

ISIM

Postman

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization’s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization’s applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com .

WHAT YOU WILL BE DOING

• Communicate with end users/businesses to explain the issue(s) and solutions for implementation related questions
• Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures
• Identify, debug and troubleshoot break fix issues and take it to a resolution
• Respond and resolve issues within agreed service levels
• Work closely with Engineering and DevSecOps teams for activities related to supporting the IAM and CPAM service offerings

WHAT YOU BRING

• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database : Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL
• Minimum 6+ years experience in implementing various IGA solutions

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Security & Compliance This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.