Technical Support Engineer

KDR Tech Innovation; Bengaluru; On-site; INR 400,000 - 650,000; Full time

Benefits offered by this job

Competitive salary

Innovative projects

Growth opportunities

Collaborative environment

Learning programs

Mentorship

Job summary

KDR Tech Innovation in Bengaluru, Karnataka is seeking a skilled Technical Support Engineer with 2+ years of hands-on experience to troubleshoot issues across software, hardware and networks and deliver excellent customer service.

You'll diagnose and resolve incidents, support customers via phone, email, chat and ticketing systems, document resolutions, and work with cross‑functional teams to improve product quality and SLA compliance.

Qualifications

• 2+ years in Technical Support or IT Support roles.
• Hands-on troubleshooting across software, hardware and networks.
• Experience with ticketing systems (Jira, Zendesk, Freshdesk).
• Knowledge of TCP/IP, DNS, DHCP, VPN and firewalls.
• SQL and basic database troubleshooting.
• Familiarity with remote desktop tools and system monitoring.

Responsibilities

• Provide technical support via phone, email, chat and tickets.
• Diagnose, troubleshoot and resolve software, hardware and network issues.
• Install, configure and maintain software and OS.
• Monitor system performance and identify potential issues.
• Escalate complex problems to engineering teams.
• Document support requests and resolutions.
• Collaborate with development/product teams to improve quality.
• Assist with system upgrades and maintenance.
• Ensure timely incident resolution per SLA.
• Create and maintain knowledge base articles.

Skills

Windows

Linux

macOS

Networking

Jira Service Management

Zendesk

Freshdesk

SQL

Database troubleshooting

Remote desktop

System monitoring

Troubleshooting

Communication

Multi-tasking

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Jira Service Management

Zendesk

Freshdesk

AWS

Azure

Google Cloud

PowerShell

Bash

Python

Job description

KDR Tech Innovation is a fast growing technology company focused on delivering innovative digital solutions for businesses worldwide. We are passionate about technology, innovation, and providing exceptional customer experiences through reliable technical support and modern IT solutions.

Job Overview

We are seeking a skilled Technical Support Engineer with 2+ years of experience to join our dynamic team. The ideal candidate will have hands-on experience in troubleshooting technical issues, supporting customers, and ensuring the smooth operation of software, hardware, and network systems while delivering exceptional customer service.

Key Responsibilities

Provide technical support to customers via phone, email, chat, and ticketing systems.

Diagnose, troubleshoot, and resolve software, hardware, and network-related issues.

Install, configure, and maintain software applications and operating systems.

Monitor system performance and proactively identify potential issues.

Escalate complex technical problems to the appropriate engineering teams.

Maintain accurate documentation of support requests and resolutions.

Collaborate with development and product teams to improve product quality and customer satisfaction.

Assist with system upgrades, deployments, and maintenance activities.

Ensure timely resolution of incidents while meeting SLA commitments.

Create and maintain technical documentation and knowledge base articles.

Required Skills

2+ years of experience in Technical Support, IT Support, or a similar role.

Strong knowledge of Windows, Linux, or macOS operating systems.

Understanding of networking concepts such as TCP/IP, DNS, DHCP, VPN, and firewalls.

Experience with ticketing systems such as Jira Service Management, Zendesk, or Freshdesk.

Knowledge of SQL and basic database troubleshooting.

Familiarity with remote desktop tools and system monitoring solutions.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent verbal and written communication skills.

Ability to manage multiple tasks and work in a fast-paced environment.

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience with AWS, Azure, or Google Cloud platforms.

Knowledge of scripting languages such as PowerShell, Bash, or Python.

Industry certifications such as CompTIA A+, Network+, ITIL, Microsoft, AWS, or Azure are a plus.

Understanding of Agile/Scrum development methodologies.

What We Offer

Competitive salary package.

Opportunity to work on innovative and impactful projects.

Professional growth and career advancement opportunities.

Collaborative and supportive work environment.

Continuous learning and skill development programs.

Mentorship from experienced industry professionals.

Why Join Us?

At KDR Tech Innovation, you'll have the opportunity to work with cutting-edge technologies, solve real-world technical challenges, and contribute to delivering exceptional customer experiences. If you're passionate about technology, enjoy troubleshooting complex issues, and want to grow your career in a collaborative environment, we'd love to hear from you.