Technical Support Engineer

Saviynt; Bengaluru; Híbrido; INR 1 500 000 - 2 200 000; Tempo integral

Resumo da oferta

Saviynt's IAM platform manages and governs access to an organization's applications, data, and processes. We are seeking an IAM professional to implement, support, and optimize IGA solutions for global customers.

You will configure Saviynt and other IAM tools, integrate with SSO, and perform troubleshooting and root-cause analyses. Strong scripting, SQL, and REST/SOAP skills are essential.

Qualificações

• Minimum 3 years’ experience implementing IGA solutions.
• Strong IAM domain knowledge with hands-on tool experience.
• Experience configuring and deploying Saviynt, Sailpoint, OIM or ISIM.
• Experience invoking REST/SOAP web services.

Responsabilidades

• Explain issues and solutions to end users and businesses.
• Troubleshoot incidents, perform root cause analysis, and resolve within SLAs.
• Publish knowledge articles and document standard operating procedures.
• Collaborate with Saviynt Labs teams supporting IAM/CPAM services.

Conhecimentos

IAM

Troubleshooting

REST/SOAP

Scripting

SQL

Linux

Windows

SSO

Customer communication

Ferramentas

Saviynt

Sailpoint

OIM

ISIM

Postman

Descrição da oferta de emprego

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

WHAT YOU WILL BE DOING

• Customer Communication
• Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.
• Drive Customer Satisfaction through timely & quality communication.
• Troubleshooting Skills
• Troubleshooting of customer reported incidents and system alerts.
• Identify, debug and troubleshoot break fix issues and take it to a resolution.
• Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.
• Respond and resolve issues within agreed service levels.
• Collaboration & Knowledge Sharing
• Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.
• Domain
• Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.
• KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

WHAT YOU BRING

• Minimum 3 years’ experience in implementing various IGA solutions
• Strong Domain knowledge in Identity and Access Management (IAM)
• Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM
• Knowledge and experience in invoking REST/SOAP web services using tools such as Postman
• Database: Extensive experience in database operations & SQL
• Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)
• Basic knowledge of operating systems such as Linux, Unix & windows
• Prior experience integrating with any SSO providers
• Experience working with global Customers and strong customer focus
• Excellent written and verbal communication skills
• Keywords: Cloud, Java, Scripting, Linux, SQL