Technical Support Engineer

DigiCert; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

DigiCert is seeking a detail-oriented Technical Support Engineer to join our team in Bengaluru. The role focuses on ensuring the quality of internal and customer-facing DigiCert security products and delivering world-class support during US time shifts.

You will provide support to DigiCert US-based customers for the DigiCert One platform via phone and email. The incumbent will communicate professionally, collaborate with cross-functional teams to resolve issues, and document trends while

Qualifications

• 2+ years of experience in technical support.
• Knowledge of PKI certificates.
• Working knowledge of REST APIs.

Responsibilities

• Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases.
• Project a professional company image through phone and email interactions.
• Collaborate with Cross-functional teams to resolve issues and provide solutions.
• Recognize, document and alert supervisors of trends in customer calls.
• Research through Knowledge Base articles, labs and other means to resolve customer issues.
• Master internal tools used for timely problem resolution.
• Contribute to DigiCert Knowledge Base.

Skills

Problem solving

PKI certificates

REST APIs

Windows

Active Directory

MacOS

Unix

SSO

2FA

Communication skills

Organization skills

Time management

Teamwork

Security+ cert

Education

Bachelors in IT

Job description

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future atwww.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.

The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

What you will do

• Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• 2+ years degree in IT, related technical degree, or equivalent work experience
• 2+ years of experience in technical support
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Experience working with Windows OS, Active Directory, MAC OS and Unix.
• Experience configuring SSO and two-factor authentication
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done
• Team oriented and ability to work with people from diverse backgrounds
• Industry related certificates are a plus (Security +, MSCE…)

Nice to have

PPREFERRED QUALIFICATIONS

• 2+ years of experience in a technical support role within the tech industry
• Excellent knowledge of Microsoft products and other applicable software or applicationsGenerous time off policies
• Education, wellness and lifestyle support