Technical Support Engineer

Bhoktum Management; Bengaluru; Hybrid; INR 300,000 - 420,000; Full time

Job summary

Bhoktum Management seeks a skilled technician to provide remote and on-site support for biometric, CCTV, and access control systems in Bengaluru. You will diagnose hardware and software issues, handle AMC client calls, and ensure preventive maintenance for optimal system performance.

Collaborating with internal teams, you will develop technical documentation and knowledge base articles to improve service quality and response times.

Responsibilities

• Provide remote and on-site support for biometric, CCTV, and access control systems.
• Handle AMC client calls and troubleshoot hardware and software issues efficiently.
• Manage preventive maintenance schedules to ensure optimal system performance.
• Troubleshoot and resolve complex technical issues related to these systems.
• Collaborate with internal teams to identify and implement solutions for improvement.
• Develop and maintain technical documentation and knowledge base articles.

Job description

• Provide remote and on-site support for installed biometric, CCTV, and access control systems.
• Handle AMC client calls and troubleshoot hardware and software issues efficiently.
• Manage preventive maintenance schedules to ensure optimal system performance.
• Troubleshoot and resolve complex technical issues related to these systems.
• Collaborate with internal teams to identify and implement solutions for improvement.
• Develop and maintain technical documentation and knowledge base articles.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.