Specialist

INFINX; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

INFINX seeks a Specialist to own and support the PACS/RIS imaging environment, including image viewers and related applications. You will manage users, permissions, worklists, and configurations, and address escalated tickets with radiology and IT teams.

The role requires 3+ years in PACS/healthcare IT, strong DICOM/HL7 knowledge, and experience with imaging workflows. Intelerad is required; Candelis/Laurel Bridge preferred but not essential.

Qualifications

• Associate or bachelor's degree in a relevant field or equivalent.
• 3+ years supporting PACS, imaging informatics, healthcare IT, or radiology.
• Experience with DICOM, HL7, and healthcare integrations.
• Knowledge of PACS, RIS, VNA, DICOM, HL7, and imaging workflows.
• Strong troubleshooting, security, and HIPAA compliance.
• Intelerad experience is a requirement and Candelis and Laurel Bridge preferred but not required.

Responsibilities

• Administering and supporting PACS, RIS, image viewers, and related imaging applications.
• Managing users, access, permissions, worklists, and system configurations.
• Troubleshooting image-routing, image-availability, study-matching, and workflow issues.
• Investigating DICOM connectivity and image-transfer problems.
• Supporting interfaces between PACS/RIS and other systems, including HL7 workflows.
• Troubleshooting modality connectivity involving CT, MRI, X-ray, ultrasound, mammography, etc.
• Resolving escalated Tier 2/Tier 3 tickets from radiologists, technologists, schedulers, and other users.
• Working with vendors and internal IT teams when issues require deeper technical investigation.
• Monitoring queues, system performance, failed transmissions, interfaces, and application availability.
• Performing or coordinating upgrades, testing, configuration changes, and implementation activities.
• Documenting incidents, root causes, resolutions, and recurring system issues.
• Potentially supporting after-hours/on-call escalation for critical imaging-system outages.

Skills

PACS administration

Healthcare IT

DICOM

HL7

Imaging workflows

Troubleshooting

Documentation

Communication skills

HIPAA knowledge

Education

Associate or Bachelor's degree in relevant field

Job description

Specialist:

Responsibilities:

• A PACS Administrator typically ownsor provides higher-level support for the PACS/RIS imaging environment. Commonresponsibilities include:
• Administering and supporting PACS, RIS, image viewers, and related imaging applications.
• Managing users, access, permissions, worklists, and system configurations.
• Troubleshooting image-routing, image-availability, study-matching, and workflow issues.
• Investigating DICOM connectivity andimage-transfer problems.
• Supporting interfaces betweenPACS/RIS and other systems, including HL7 workflows.
• Troubleshooting modality connectivityinvolving CT, MRI, X-ray, ultrasound, mammography, etc.
• Resolving escalated Tier 2/Tier 3tickets from radiologists, technologists, schedulers, and other users.
• Working with vendors and internal ITteams when issues require deeper technical investigation.
• Monitoring queues, systemperformance, failed transmissions, interfaces, and application availability.
• Performing or coordinating upgrades, testing, configuration changes, and implementation activities.
• Documenting incidents, root causes, resolutions, and recurring system issues.
• Potentially supportingafter-hours/on-call escalation for critical imaging-system outages.
• Typical profile: Someone with priorPACS/RIS administration or healthcare IT experience and working knowledge ofDICOM, HL7, imaging workflows, ticketing systems, and radiology operations.
• Intelerad experience is a requirementand Candelis and Laurel Bridge preferred but not required

Required Skills:

• Associate or bachelors degree inrelevant field or equivalent
• Experience 3+ years supporting PACS, imaging informatics, healthcare IT, or radiology
• Systems Experience with major PACSvendors Experience supporting DICOM, HL7, and
• healthcare integrations Knowledge ofPACS, RIS, VNA, DICOM, HL7, and imaging workflows
• Knowledge of healthcare ITinfrastructure and cybersecurity Excellent troubleshooting and
• Communication skills Knowledge ofHIPAA requirements.