Technical Support Associate | Customer Support

Talent Acquaintance; Ernakulam; On-site; INR 280,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a technical support specialist to assist customers via phone, email, or chat. You will troubleshoot complex issues and coordinate with internal teams to implement effective solutions.

You will develop in-depth product knowledge, document technical resolutions, and strive to enhance customer satisfaction through concise, proactive communication.

Qualifications

• Strong technical knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Strong technical knowledge

Excellent communication

Problem-solving skills

Analytical troubleshooting

Experience with support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.