Technical Support Associate | Customer Support

Talent Acquaintance; Chennai District; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a technical support specialist to assist customers via phone, email, or chat, troubleshoot issues, and collaborate with internal teams to resolve problems.

You will develop knowledge of products, document issues and resolutions, and strive to improve customer satisfaction through clear communication in a fast-paced environment.

Qualifications

• Must have strong technical support experience and familiarity with software applications.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting abilities.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem-solving

Analytical skills

Troubleshooting

Cross-functional collaboration

Tools

Support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.