Technical Support Associate | Customer Support

Talent Acquaintance; Dadri; Presencial; INR 240.000 - 320.000; Jornada completa

Descripción de la vacante

Talent Acquaintance is seeking a dedicated professional to provide technical support to customers via phone, email, or chat. You will troubleshoot complex issues, collaborate with internal teams, and maintain knowledge of products and services to ensure high customer satisfaction.

The role requires strong technical and communication skills, the ability to work in a fast-paced environment, and proactive problem-solving abilities to document resolutions and improve processes.

Formación

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsabilidades

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Conocimientos

Technical skills

Communication skills

Problem-solving

Analytical thinking

Troubleshooting

Collaboration

Herramientas

Customer support tools

Tech support technologies

Descripción del empleo

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.