Technical Support Associate | Customer Support

Talent Acquaintance; Ghaziabad District; On-site; INR 300,000 - 400,000; Full time

Job summary

Talent Acquaintance is seeking a capable technical support specialist to assist customers via phone, email or chat, resolving issues and guiding product usage. You will develop product knowledge and document resolutions to improve support quality.

In this role, you will collaborate with internal teams, maintain thorough product understanding, and contribute to continuous improvement of customer satisfaction through effective communication.

Qualifications

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong analytical and troubleshooting capabilities.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Skills

Technical skills

Communication

Problem-solving

Analytical skills

Troubleshooting

Customer support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to identify and implement solutions.
• Develop and maintain a thorough understanding of products and services.
• Create and maintain documentation of technical issues and resolutions.
• Continuously improve customer satisfaction through effective communication.

Job Requirements

• Strong technical skills and knowledge of software applications.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong analytical and troubleshooting skills.
• Experience with customer support tools and technologies.
• Ability to collaborate with cross-functional teams.