Technical Support And DevOps Associate

SPERTON - Where Great People Meet

Navi Mumbai

On-site

INR 900,000 - 1,200,000

Full time

6 days ago

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Job summary

SPERTON - Where Great People Meet in Navi Mumbai is seeking a Technical Support & DevOps Associate to help build reliable IT environments. You will act as a primary contact for technical issues and contribute to development, deployment and operation across development and production systems.

You will collaborate with engineering, infrastructure and security teams to ensure stable, secure and efficient services, while supporting automation, incident management and knowledge base improvements.

Qualifications

Relevant degree or equivalent practical IT experience.
1–3 years of technical support or IT operations experience.
Experience troubleshooting OS, applications, networks and cloud services.
Familiarity with Linux and/or Windows environments.
Understanding of CI/CD concepts and version control.
Basic scripting using PowerShell, Bash or Python.
Experience with monitoring, ticketing and documentation tools.
Knowledge of IT service management, incident and change management.
Awareness of information security and data protection.
Strong analytical and problem-solving skills; good communication.

Responsibilities

Provide first- and second-line technical support to users and internal teams.
Troubleshoot and resolve hardware, software, network, and application incidents.
Monitor system performance, availability, logs and alerts.
Assist with deployment, configuration and maintenance of applications, infrastructure and cloud services.
Support CI/CD pipelines, release management and automated deployments.
Maintain scripts and automation tools to improve operational efficiency.
Manage user accounts, access permissions and technical documentation.
Record and track incidents and service requests in the ticketing system.
Collaborate with developers and infrastructure teams to identify root causes and implement permanent solutions.
Support backup, patching, security and vulnerability management activities.
Contribute to service improvements and knowledge base.
Participate in on-call or out-of-hours support activities where required.

Skills

Technical Support & Troubleshooting

IT Operations & Systems Administration

Linux & Windows Environments

Cloud Services & Infrastructure

CI/CD & Deployment Automation

Git & Version Control

PowerShell / Bash / Python

Monitoring & Log Analysis

Incident & Problem Management

Security & Patch Management

Automation & Continuous Improvement

Documentation & Knowledge Base

Cross-functional Collaboration

Education

IT-related degree or equivalent practical experience

Job description

Job Description:

Job Description

Are you a technically minded support professional who enjoys troubleshooting, automation and continuous improvement? We are looking for a Technical Support & DevOps Associate to provide reliable technical support while contributing to the development, deployment and operation of modern IT environments.

You will act as a key point of contact for technical issues, investigate incidents, maintain systems and support DevOps processes across development and production environments. The role involves close collaboration with engineering, infrastructure, security and business teams to ensure stable, secure and efficient services.

Responsibilities

Provide first- and second-line technical support to users, customers and internal teams.
Investigate, troubleshoot and resolve hardware, software, network and application-related incidents.
Monitor system performance, availability, logs and alerts across IT environments.
Support the deployment, configuration and maintenance of applications, infrastructure and cloud services.
Assist with CI/CD pipelines, release management and automated deployment processes.
Maintain scripts and automation tools to improve operational efficiency and reduce manual work.
Manage user accounts, access permissions, endpoint configurations and technical documentation.
Record, prioritise and follow up incidents, service requests and problems in the relevant ticketing system.
Collaborate with developers and infrastructure teams to identify root causes and implement permanent solutions.
Support backup, recovery, patching, security and vulnerability management activities.
Contribute to service improvements, operational procedures and knowledge base documentation.
Participate in on-call or out-of-hours support activities where required.

Requirements

Relevant degree, vocational qualification or equivalent practical experience in IT, computer science, systems administration or a related field.
1–3 years of relevant experience in technical support, systems administration, DevOps or IT operations.
Practical experience with troubleshooting operating systems, applications, networks and cloud-based services.
Familiarity with Linux and/or Windows environments.
Understanding of CI/CD concepts, version control and software deployment processes.
Basic scripting experience using tools such as PowerShell, Bash or Python.
Experience with monitoring, ticketing and documentation tools.
Understanding of IT service management, incident management and change management practices.
Awareness of information security, access management and data protection principles.
Strong analytical and problem-solving skills.
Good communication skills and the ability to explain technical issues clearly to both technical and non-technical stakeholders.
Organised, service-minded and able to manage multiple priorities effectively.
Good spoken and written English.