Technical Specialist - L4 Network Architecture/Datacenter/SDWAN/ACI

NTT DATA; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Benefits offered by this job

On-site Working

Job summary

NTT DATA is seeking a Manager, Managed Services Operations to oversee service delivery and ensure client satisfaction across regions. The role focuses on managing IT infrastructure, ensuring operational excellence, and leading a team to meet business objectives.

You will drive incidents, documentation, and change control across routing, switching, security, and data center environments while collaborating with stakeholders and clients to achieve outcomes.

Qualifications

• Must have network architecture exposure with SD-WAN and ACI.
• Strong incident management and change management experience.
• Experience in managing IT infrastructure across data centers.
• Ability to communicate effectively with internal stakeholders and external clients.

Responsibilities

• Oversee routing, switching, security, and data center networking domains.
• Lead Cisco SD-WAN and Cisco ACI initiatives.
• Ensure incidents follow the bank's incident management policy and resolution steps.
• Document infrastructure diagrams, approval documents, and change requests with strict change control.
• Assess network infrastructure at critical locations (DC, DR, HO) and propose improvements.
• Guide the team through day-to-day issues and timely resolutions.

Skills

Routing

Switching

Security

Data Center

Cisco SD-WAN

Cisco ACI

Incident management

Documentation

Change management

Stakeholder collaboration

Education

Bachelor's degree in Information Technology or Computing

ITIL certification

Job description

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion its a place where you can continue to grow, belong, and thrive.

Your career here is about believing in yourself and seizing new opportunities and challenges. Its about expanding your skills and expertise in your current role and preparing yourself for future advancements. Thats why we encourage you to take every opportunity to further your career within our great global team.

Grow Your Career with NTT DATA

The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization.

This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational.

The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

What you'll be doing

Key Responsibilities:

• Knowledge and expertise on different domains viz. Routing, Switching, Security, DC network. Knowledge of Managing Data Canter and Team,
• Should have strong hands on experience in Cisco SDWAN solutions and experience in Cisco ACI.
• Responsible for all incident management issues. Should ensure all incidents are addressed strictly as per the banks incident management policy and all necessary steps related to the incident resolution are in place.
• Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc.,Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy.
• Able to assess the network infrastructure of all critical locations of the bank (DC, DR & HO) and suggest feedback for its continuous improvement.
• Able to guide/troubleshoot the critical day-to-day issues of the bank in case of failure by the team to resolve it on time.

Knowledge and Attributes:

• Excellent organizational and team management skills.
• Excellent communication skills both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
• Advanced understanding of budgets and cost management.
• Excellent time management, prioritization and delegation abilities.
• Excellent focus on client centricity.
• Highly focused on business outcomes.
• Ability to guide the team through transformational objectives set out by the business.
• Excellent ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic Qualifications and Certifications:

• Bachelors degree or equivalent degree in Information Technology or Computing or related field.ITIL certification is desirable.

Required Experience:

• Must Haves: Network Architectural exposure with SDWAN and ACI

Workplace type:

On-site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Accelerate your career with us.