Senior MS Engineer- Network

NTT DATA, Inc.; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

NTT DATA, Inc. is seeking a Security Managed Services Engineer (L2) in Hyderabad, India. In this role, you will provide managed services to clients, focusing on ensuring operational security infrastructures. The position emphasizes proactive monitoring and incident resolution, with key responsibilities including routing and switching, LAN/WAN management, and overseeing service delivery performance. Qualifications include a Bachelor's degree in IT/Computing and required CCNA certification. Join us to thrive in a diverse and innovative workplace.

Qualifications

• Hands-on experience in Routing & Switching.
• Maintaining high performance levels for service-related processes.
• Taking ownership of critical incidents and ensuring timely resolutions.

Responsibilities

• Proactively monitor and resolve technical incidents.
• Analyze processes and create service delivery optimization strategies.
• Provide accurate reports on performance of service delivery.

Skills

Routing & Switching

LAN Management

WAN Management

Wireless Operation

SD WAN

Education

Bachelor's degree or equivalent qualification in IT/Computing

CCNA certification

CCNP in Security or PCNSE certification

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity. The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What You\'ll Be Doing

• Key Responsibilities:
• Hands-on experience in Routing & Switching
• LAN Management
• WAN Management
• Wireless Operation
• SD WAN
• Developing Roles and Responsibilities
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
• Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization
• Recommending methods of improvement and ensuring actions are implemented on time for service delivery upgrades
• Providing accurate and regular reports to the management on performance of the service delivery
• Leading personnel management, performance assessment, training, and mentoring
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Supervising Network Support teams to facilitate continual improvements in the Lupin Network environment
• Ensuring OS updates and patches are applied effectively and promptly
• Creating high-level performance benchmarks for network devices

Academic Qualifications and Certifications

• Bachelor\'s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.
• CCNA certification is required; CCNP in Security or PCNSE certification is a plus.

Workplace Type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.