Technical Specialist - L4 Network Architecture/Datacenter/SDWAN/ACI (Cochin-Kerala)

SwiftCruit; Ernakulam; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NTT DATA in India is seeking a Manager, Managed Services Operations to lead service delivery across regions, ensuring client satisfaction and ongoing business operations. You will oversee managed services from planning to delivery, ensuring IT infrastructure and systems stay operational.

The role demands strong incident management, change control, and collaboration with cross-functional teams to meet business objectives and global standards. On-site work location in Kerala region.

Qualifications

• Bachelor’s degree in IT/Computing or related field.
• ITIL certification is desirable.
• SD-WAN and ACI experience is required.

Responsibilities

• Lead and manage service delivery to ensure client satisfaction.
• Oversee incident management and change control processes.
• Coordinate with cross-functional teams to meet objectives.
• Document infrastructure and support operational improvements.
• Ensure IT infrastructure remains operational across regions.

Skills

Team management

Communication skills

Budgeting

Time management

Client centricity

Business outcomes

Cross-cultural collaboration

Stress management

Education

Bachelor’s degree in IT/Computing

ITIL certification desirable

Tools

Cisco SD-WAN

Cisco ACI

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

What you'll be doing

Key Responsibilities:

• Knowledge and expertise on different domains viz. Routing, Switching, Security, DC network. Knowledge of Managing Data Canter and Team,
• Should have strong hands on experience in Cisco SDWAN solutions and experience in Cisco ACI.
• Responsible for all incident management issues. Should ensure all incidents are addressed strictly as per the bank’s incident management policy and all necessary steps related to the incident resolution are in place.
• Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc.,
• Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy.
• Able to assess the network infrastructure of all critical locations of the bank (DC, DR & HO) and suggest feedback for its continuous improvement.
• Able to guide/troubleshoot the critical day-to-day issues of the bank in case of failure by the team to resolve it on time.

Knowledge and Attributes

• Excellent organizational and team management skills.
• Excellent communication skills – both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
• Advanced understanding of budgets and cost management.
• Excellent time management, prioritization and delegation abilities.
• Excellent focus on client centricity.
• Highly focused on business outcomes.
• Ability to guide the team through transformational objectives set out by the business.
• Excellent ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent degree in Information Technology or Computing or related field.
• ITIL certification is desirable.

Required Experience

Must Haves: Network Architectural exposure with SDWAN and ACI

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.

We are committed to providing an environment free of unfair discrimination and harassment.

We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.