Technical Lead – ManageEngine Implementation & Support

Saasify Solutions Pvt Ltd.; India; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Saasify Solutions Pvt Ltd. seeks a Technical Lead to manage end-to-end ManageEngine implementation and support across ServiceDesk Plus, Endpoint Central, ADManager Plus, and OpManager.

You will lead the implementation and support teams, map business requirements to product functionalities, provide mentorship, and ensure seamless integrations with Office 365, Active Directory, and other ITSM platforms, while handling client escalations.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 6+ years in IT infrastructure/ITSM with at least 2+ years in a lead/managerial role.
• Hands-on experience in implementing and supporting ManageEngine products (ServiceDesk Plus, Endpoint Central, ADManager Plus, OpManager).
• Strong knowledge of ITIL processes, Active Directory, Office 365, Windows/Linux servers, and networking concepts.

Responsibilities

• Lead end-to-end implementation of ManageEngine products, including requirement gathering, solution design, configuration, customization, and deployment.
• Collaborate with clients to understand business requirements and map them to product functionalities.
• Provide technical guidance and mentorship to the implementation and support team.
• Ensure smooth product integrations with third-party tools such as Office 365, Active Directory, and other ITSM/monitoring platforms.
• Manage client escalations and provide expert-level troubleshooting and support.
• Develop project plans, track deliverables, and ensure timely completion.
• Conduct product demonstrations, knowledge transfer sessions, and user training.
• Stay updated on ManageEngine product updates, best practices, and industry trends.

Skills

Leadership

Communication

Client engagement

Presentation

Troubleshooting

Project management

Mentorship

Education

Bachelor's degree in CS/IT

Tools

ServiceDesk Plus

Endpoint Central

ADManager Plus

OpManager

Job description

Technical Lead - ManageEngine Implementation & Support

Experience: 5 - 8 Years Experience

Posted: 30.09.2025

Job Type: Full Time

Description

• We are seeking an experienced Technical Lead to oversee the implementation, customization, and support of ManageEngine IT management solutions (such as ServiceDesk Plus, Endpoint Central, ADManager Plus, OpManager, and related products). The ideal candidate will combine strong technical expertise with leadership skills to ensure successful project delivery and provide ongoing client support.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6+ years of experience in IT infrastructure, ITSM, or related domains, with at least 2+ years in a lead/managerial role.
• Hands-on experience in implementing and supporting ManageEngine products (ServiceDesk Plus, Endpoint Central, ADManager Plus, OpManager, etc.).
• Strong knowledge of ITIL processes, Active Directory, Office 365, Windows/Linux servers, and networking concepts.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication, presentation, and client engagement abilities.
• Ability to manage multiple projects and teams simultaneously.
• Relevant certifications (ITIL, Microsoft, ManageEngine, etc.) will be an added advantage.

Responsibilities

• Lead end-to-end implementation of ManageEngine products, including requirement gathering, solution design, configuration, customization, and deployment.
• Collaborate with clients to understand business requirements and map them to product functionalities.
• Provide technical guidance and mentorship to the implementation and support team.
• Ensure smooth product integrations with third-party tools such as Office 365, Active Directory, and other ITSM/monitoring platforms.
• Manage client escalations and provide expert-level troubleshooting and support.
• Develop project plans, track deliverables, and ensure timely completion.
• Conduct product demonstrations, knowledge transfer sessions, and user training.
• Stay updated on ManageEngine product updates, best practices, and industry trends.