Technical Solutions Engineer

Arista Networks; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Arista Networks is looking for a Technical Support Engineer (TSE) to enhance customer satisfaction through effective support of networking products. This role requires interfacing directly with customers and addressing their technical concerns with expertise.

The ideal candidate has a strong background in networking protocols, troubleshooting experience, and the ability to communicate effectively. A Master's degree in a technical field is preferred.

Qualifications

• 5+ years experience in configuring and troubleshooting network protocols.
• Strong Linux skills and comfort with programming/scripting languages.
• Excellent communication skills to handle customer inquiries.

Responsibilities

• Respond to customer product inquiries via phone or email.
• Troubleshoot issues with hardware and software applications.
• Document customer communication and recurring technical issues.

Skills

Networking protocols knowledge

Troubleshooting skills

Interpersonal skills

Product knowledge

Linux proficiency

Education

Master's in a technical field (CS/EE/ITP preferred)

Tools

IXIA

tcpdump

Wireshark

Job description

Who You’ll Work With

The TSE works in a non-silo environment, supporting all of Arista’s products and the many networks protocols and features covered by EOS. He or she will work directly with both the customer and (when needed) the software and hardware development teams. The TSE team also performs all their own recreates in a dedicated lab environment.

Giving customers direct access to a high-level engineer streamlines the support process and raises customer satisfaction.

What You’ll Do

• Respond to customer product inquiries via telephone or in written, internet-based email.
• Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
• Interpersonal skills and product knowledge and expertise are critical to responding to daily customer‑centric activities.
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
• Document customer communication and recurring technical issues to support product quality programs and product development.

Qualifications

• Working knowledge of networking industry, products, and protocols.
• Minimum of 5 years hands‑on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering a range of network protocols and technologies: AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority‑based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN.
• Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
• A strong comfort level with Linux is highly desired.
• Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell), cloud environment, and automation is a plus.

Desired Skills

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching is required. Excellent written and verbal communication skills and a collaborative approach are a must.

Education

Minimum education is a MS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.