Diamond Services Engineer (TAC)

Check Point Software Technologies; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

CheckPointSoftwareTechnologies in Bengaluru seeks a Diamond Services Engineer to provide advanced technical support, installations, and documentation for high-value customers.

Candidates should have 5-8 years in TAC, hands-on with enterprise firewalls, strong TCP/IP skills, Linux, cloud exposure, and excellent communication to manage stakeholders.

Qualifications

• 5-8 years of relevant experience in a TAC environment.
• Experience with enterprise grade firewalls.
• Solid exposure to TCP/IP, switching, and routing.
• Experience with TCPDUMP and Wireshark.
• Cloud platform experience (GCP, AWS, Azure) a plus.
• Linux commands and shell scripting knowledge.
• DNS, DHCP, IPSEC knowledge.
• Understanding of AAA, Digital Certificates, Active Directory.
• Experience with core dumps and kernel panic analysis.
• Ability to manage high-value accounts and communicate with stakeholders.
• Self-learner with excellent time management.

Responsibilities

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation.
• Business and technical communication with clients at engineer and management levels; work in a close-knit team and manage multiple tasks.
• Occasional travel to customer sites in India and abroad.
• Take ownership of customer reported network issues and assist in quick service restoration and problem resolution.
• Reproduce customer reported issues and collaborate with internal teams for resolution.
• Manage customer expectations and resolution of technical issues in a timely manner.
• Provide necessary support to Service Managers for high-profile technical escalations.

Skills

Technical Account Management

Customer communication

Analytical skills

Multi-tasking

Tools

TCPDump

Wireshark

Linux commands

DNS/IPSEC

Job description

Company Description

CheckPointSoftwareTechnologiesisagloballeaderincybersecuritysolutions,dedicatedtoprotectingcorporateenterprisesandgovernmentsworldwide.Forover30years,ourmissionhasbeentosecurethedigitalworldforeveryone,everywhere.FrompioneeringstatefulfirewallstoourAI-powered,clouddeliveredsecuritysolutions,wearecommittedtosafeguardingorganizationswithanindustry-leading99.9%preventionrate.

OurValues

CheckPointiscommittedtomakingtheworldasaferandmoresecureplace,andthiscommitmentappliestoourworkbothontheinternetandthephysicalworldalike.Wepromoteasafe,healthy,supportiveanddiverseworkenvironment,withtraininganddevelopmentopportunitiesforallemployees.WeachievedgenderparityinourC Suite,andwearecommittedtoequalopportunitiesandequalrewardsforall.

Job Description

Position: Diamond Services Engineer

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in India and abroad.
• Take ownership of customer reported network issues and provides assistance in quick service restoration and problem resolution.
• Reproduces customer reported issues and works with internal teams to provide a resolution.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Provides necessary support to the Service Managers for high profile technical escalations.

Qualifications

• 5-8 years of relevant experience working in a TAC environment. Past experience working as a Technical Account Manager (TAM)/Hi-Touch Support/CFTS Engineer or similar Technical Role that handles account based support models is a Must.
• Prior experience working on enterprise grade firewalls.
• Solid exposure to TCP/IP/switching/routing protocols.
• Working knowledge of tools like TCP DUMP and Wireshark.
• Experience working in Cloud platforms a plus(GCP,AWS,Azure).
• Working knowledge of Linux commands/shell scripts.
• Working knowledge of DNS, DHCP,IPSEC.
• Good understanding of AAA, Digital Certificates, Active Directory.
• Experience with Core dump/kernel panic analysis.
• Ability to manage high value accounts and keep the internal/external stake holders well informed.
• Ability to communicate with customers in a professional manner.
• Self-Learner.
• Excellent Time management skills