Technical Services Manager

Arxada

Mumbai City

On-site

USD 6,816 - 11,360

Full time

14 days+

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Job summary

An established industry player is seeking a skilled Technical Service Manager to join their team in Mumbai. This role is pivotal in providing technical support for Paints & Coatings, conducting seminars, and resolving customer issues. You will collaborate closely with the sales team, ensuring that customers receive expert guidance and support. The position requires a strong background in chemistry or microbiology, with a focus on formulation techniques and excellent communication skills. If you are passionate about sustainable solutions and eager to make an impact in the specialty chemicals sector, this opportunity is for you.

Qualifications

5+ years in R&D, preferably with biocide formulations.
Strong technical understanding of customer needs and product requirements.

Responsibilities

Provide technical support for Paints & Coatings across India.
Conduct seminars and presentations to promote products.

Skills

Technical Support

Communication Skills

Problem Solving

Presentation Skills

Formulation Techniques

Education

Bachelor's in Chemistry

Bachelor's in Microbiology

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Direct message the job poster from Arxada

Global Talent Acquisition Partner, Senior Recruiter Team Lead

Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. We aim to help our customers develop more sustainable solutions that protect and maintain the health and wellbeing of people and extend the life of vital infrastructure while working to reduce our and our customers’ ecological footprint.

Sustainable preservation is one of our top priorities. We are making significant strategic investments that will not only decrease our own environmental footprint, but also help customers adapt to long-term environmental and social change through the development of cleaner, greener solutions.

We are looking for a time served experienced Technical Service Manager based in Mumbai (India)

The role involves providing technical support for the Paints & Coatings, conducting seminars and presentations to promote products, coordinating internal information sharing, and resolving customer technical application issues. It includes supporting the sales team, offering technical guidance, and traveling to customer sites as needed. Responsibilities also include preparing paint samples for testing and engaging in global R&D projects. The position requires close collaboration with regulatory teams, addressing complex technical issues, ensuring safety compliance, and participating in various additional tasks as assigned to support business objectives.

Essential Job Functions:

Provide Technical Support: Serve as the primary technical support for the Paints & Coatings business across the Indian sub-continent, ensuring efficient and effective service delivery for customers and business partners.
Conduct Seminars and Presentations: Organize and deliver seminars, workshops, and presentations aimed at promoting the company's entire product portfolio, educating customers on product benefits, and driving sales.
Coordinate Internal Information Sharing: Actively coordinate across various departments and teams to gather, consolidate, and share technical and product information, ensuring alignment and seamless communication.
Resolve Customer Technical Issues: Address and resolve customer technical application problems, offering expert guidance on formulation and helping them optimize the use of the company’s products.
Provide Technical Assistance: Respond to all customer inquiries related to technical issues, providing accurate and comprehensive answers to questions about products, processes, and applications.
Support Sales Goals: Collaborate closely with the sales team to support their objectives, offering technical expertise and customer insights to facilitate product sales and strengthen client relationships.
Customer Interaction & Lab Work: Most of the work involves direct customer interaction. Additionally, it includes laboratory work as per business needs, with regular travel to customer sites to provide on-site technical support.
Other Assigned Responsibilities: Be flexible in taking on additional tasks or responsibilities as required by the business, contributing to overall success.
Evaluate Paint Samples: Prepare paint samples for testing to assess compatibility, efficacy, and overall performance. Develop treated panels for weathering assessments to determine long-term stability and durability.

Qualifications & Experience:

5 years' experience in a similar R&D type role, preferably working with biocide/pesticide containing formulations in paint and other technical applications.
Education should be a bachelor's in chemistry or microbiology.
Detailed technical understanding of customer and product requirements, cost parameters, end-use applications, ancillary properties, relevant standards and regulatory implications.
Knowledge of a broad range of formulation techniques.
Excellent communication, written, verbal and presentation skills.
Ability to interpret results & make clear recommendations.
Ability to implement technical aspects of projects independently on a day-to-day basis following predefined project goals.
Strong Microsoft Office experience; specifically Excel, Word, and PowerPoint.
Basic understanding of cosmetic/consumer care formulations.

Arxada has world-class offerings in two distinct areas:

Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings, and Material Protection.

Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace, and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.

Seniority level