Technical Services Engineer - Tura, Meghalaya

DALMIA BHARAT Ltd; Kamrup Metropolitan; On-site; INR 600,000 - 900,000; Full time

Job summary

Dalmia Bharat Ltd. in Guwahati, Assam, seeks a Technical Services Engineer to lead technical pre-sales, support dealers, and manage client accounts from its Assam base.

The role focuses on achieving sales targets through technical expertise, cross-functional collaboration, and digitization, with MBA/PGDM in Sales/Marketing preferred and emphasis on long-term customer retention.

Qualifications

• Technical support, troubleshooting, and maintaining products and systems.
• Problem-solving and communication skills.
• Time management and prioritization.
• Application management and digitalization.
• Technical-expertise and quality focus.
• Adaptability and learning agility.
• Self-development and leadership skills.
• Orient employees to digitization and automation processes.
• Adopting technology and techniques.
• Learning and updating.
• Customer service orientation.

Responsibilities

• Ensure achievement of sales targets for the period and take measures to increase market share using technical skills.
• Coordinate with Technical Support Team for site visits and leverage expertise to maximize trade/non-trade sales.
• Maintain cordial relations with Real Estate, dealers, construction companies, end customers for repeat orders and long-term retention.
• Search for new clients in designated regions and develop long-term relationships by understanding their needs.
• Persuade clients that product meets needs in terms of quality, price, and delivery.
• Assist with bids and tenders from a technical perspective and coordinate with sales team.
• Provide pre-sales technical assistance and product education; support after-sales services and demonstrations.
• Design custom-made products and promote innovation in selling techniques.

Skills

Technical support

Troubleshooting

Communication skills

Time management

Digitalization

Leadership

Customer service orientation

Education

MBA/PGDM in Sales/Marketing

Job description

Technical Services Engineer - Tura, Meghalaya

Job Description

Objective

The purpose of this role is to lead and ensure that the period's sales goals are met and use technical abilities to take action to boost market share or sales goals. The incumbent is responsible for monitor dealers, ensure timely transactions, and manage client accounts. The organization's long-term and short-term goals by taking measures to encourage DCBL's growth and ensure ongoing growth.

Key Responsibilities

1. Ensure achievement of sales targets for the period and take measures to increase the market share/sales targets using technical skills. Calculate client quotations and administer client accounts to ensure there are no gaps in transactions.

2. Customer Coordinate with Technical Support Team for site visits and leverage their expertise to maximize trade/non-trade sales as per requirements.

3. Maintain cordial relations with Real Estate, dealers, construction companies, end customers to get repeat orders thereby maximizing sales and focus on long-term retention of the same.

4. Search for new clients who might benefit from company products or services and maximize client potential in designated regions. Develop long-term relationships with clients, through managing and interpreting their requirements.

5. Persuade clients that a product or service best satisfies their needs in terms of quality, price and deliver. Operations Monitor the fluctuations in sales targets and take preventive/corrective measures to avoid the same.

6. Assist colleagues with bids and tenders for new clients from a technical perspective Liaise regularly with other members of the sales team and colleagues from a range of departments.

7. Provide pre-sales technical assistance and product education Work on after-sales support services and provide technical back up as required. Make technical presentations and demonstrate how a product meets client needs.

8. Help in the design of custom-made products Take initiatives to inculcate innovation in selling techniques by adopting new technologies and techniques like cross-selling, opting for sales recording, invoice generation applications/portable machines, social media, etc.

9. Ensure initiation and sensitization of the employees towards digitization and automation of the processes.

10. Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization.

11. Self/ Team Development Seek requisite developmental support/ inputs from the leadership and strive for self-development, both functional and behavioural Undergo training as required for team’s development Update self-knowledge base to cater the organization need.

Knowledge, Skills and Experience

Educational Qualification MBA/PGDM in Sales/Marketing

Specific Certification (If required)

Experience required for the role

Competency required

• Technical support, troubleshooting, and maintaining products and systems.
• Problem-solving and Communication skills
• Time Management and Prioritization
• Application Management & Digitalization
• Technical-expertise and Quality focus
• Adaptability and Learning Agility
• Self-development and Leadership skills
• Orient employees to digitization and automation processes.
• Adopting technology and techniques
• Learning and updating
• Customer service orientation

About Us

A merger of experience and expertise, Dalmia is the pioneer and leader in innovation for the last seven decades. Our growth story is the effort of our people and our management. We believe in providing a friendly and open-door culture with the opportunity to work in the best areas as well as explore the capacity of the organization and one'sown potential

Job Info

• Job Identification 8941
• Degree Level Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 3rd & 4th Floor, Guwahati, Assam, 781005, IN