Technical Services Analyst

Solventum (3M Healthcare); Bengaluru; Hybrid; INR 1,200,000 - 2,000,000; Full time

Job summary

Solventum is hiring a Technical Services Analyst to provide Level 3 product support for enterprise applications and collaborate with international clients from its Bangalore hybrid location.

You will document resolutions, perform root cause analysis, and assist with product rollouts and maintenance releases while contributing to the knowledge base. A strong background in Windows, databases, and healthcare IT is required.

Qualifications

• BE / BCA / MCA / BSc (Computer Science) or a related field.
• 5-8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.
• Excellent verbal and written communication skills.
• Strong customer service and support orientation.
• Administrator-level knowledge of Windows operating systems and networking.
• Proficiency in Oracle and MS SQL databases, including performance tuning and backups.
• Experience with web servers such as IIS and Apache.
• Working knowledge of Postman and log monitoring tools like Splunk and Grafana.
• Strong problem-solving skills related to complex enterprise software installations.
• Familiarity with the Healthcare domain (e.g., HL7, Revenue Cycle Management, ICD, EHR).
• Experience with scripting languages is a plus.

Responsibilities

• Providing Level 3 (L3) enterprise-level product support to both internal and external clients.
• Resolving assigned incidents within SLA timelines, collaborating with internal teams and external stakeholders (clients/vendors) as needed.
• Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.
• Performing problem isolation and root cause analysis, and partnering with the escalations team for complex troubleshooting.
• Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.
• Participating in new product rollouts, maintenance releases, testing, documentation, and operational improvement initiatives.
• Contributing to the Knowledge Base as part of ongoing issue resolution and knowledge-sharing efforts.

Skills

Windows Admin

Networking

HL7

Healthcare domain knowledge

Scripting

Education

BE / BCA / MCA / BSc (CS)

Tools

Postman

Splunk

Grafana

IIS

Apache

Oracle DB

MS SQL

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

As a Technical Services Analyst , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by

1. Providing Level 3 (L3) enterprise-level product support to both internal and external clients.
2. Resolving assigned incidents within SLA timelines , collaborating with internal teams and external stakeholders (clients/vendors) as needed.
3. Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.
4. Performing problem isolation and root cause analysis , and partnering with the escalations team for complex troubleshooting.
5. Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.
6. Participating in new product rollouts , maintenance releases, testing, documentation, and operational improvement initiatives.
7. Contributing to the Knowledge Base as part of ongoing issue resolution and knowledge-sharing efforts.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires the following qualifications:

Educational Background :

• BE / BCA / MCA / BSc (Computer Science) or a related field
• 5-8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.

Communication Skills :

• Excellent verbal and written communication skills.
• Strong customer service and support orientation.

Technical Skills :

• Administrator-level knowledge of Windows operating systems and networking .
• Proficiency in Oracle and MS SQL databases, including performance tuning and backups.
• Experience with web servers such as IIS and Apache .
• Working knowledge of Postman and log monitoring tools like Splunk and Grafana .

Domain Knowledge :

• Strong problem-solving skills related to complex enterprise software installations.
• Familiarity with the Healthcare domain (e.g., HL7, Revenue Cycle Management, ICD, EHR).

Additional Skills :

• Experience with scripting languages is a plus.

Work location: Bangalore: Hybrid

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