Technical Services Analyst

Solventum; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Solventum in Bengaluru (Hybrid) is seeking a Technical Services Analyst to deliver L3 enterprise product support for global customers. You will troubleshoot incidents, meet SLA targets, and help drive knowledge base improvements.

The role requires 5–8 years of experience in enterprise application support, strong Windows OS and networking skills, and hands-on Oracle and MS SQL expertise, plus web servers (IIS/Apache), Postman, Splunk, Grafana, and healthcare domain familiarity.

Qualifications

• BE / BCA / MCA / BSc (CS) or related field.
• 5–8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.
• Excellent verbal and written communication skills; strong customer service orientation.
• Proficient in Windows operating systems and networking; Oracle and MS SQL databases; IIS/Apache; Postman; Splunk; Grafana.
• Familiarity with Healthcare domain concepts (HL7, Revenue Cycle Management, ICD, EMR, EHR).
• Experience with scripting languages is a plus.

Responsibilities

• Providing Level 3 (L3) enterprise-level product support to internal and external clients.
• Resolving incidents within SLA timelines, collaborating with internal teams and clients/vendors as needed.
• Documenting all resolution activities in the ticketing system.
• Performing problem isolation and root cause analysis with escalations team.
• Maintaining up-to-date status of issues and timely follow-ups on escalated cases.
• Participating in new product rollouts, maintenance releases, testing, and knowledge base contributions.
• Contributing to the Knowledge Base as part of ongoing issue resolution.

Skills

Verbal communications

Written communications

Customer service orientation

Problem-solving

Team collaboration

Education

BE / BCA / MCA / BSc (CS) or related field

Tools

Windows

Networking

Oracle

MS SQL

IIS

Apache

Postman

Splunk

Grafana

HL7 / EMR / EHR

Job description

## Technical Services AnalystApplyremote type: On-sitelocations: IN, BANGALOREtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R01132392Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**Job Description:****3M Health Care is now Solventum**At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this RoleAs a **Technical Services Analyst**, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse professionals around the world. In this role, you will make an impact by**Key Responsibilities**1. Providing **Level 3 (L3) enterprise-level product support** to both internal and external clients.2. Resolving assigned incidents within **SLA timelines**, collaborating with internal teams and external stakeholders (clients/vendors) as needed.3. Documenting all resolution activities and communications related to support requests/incidents in the appropriate ticketing system.4. Performing **problem isolation and root cause analysis**, and partnering with the escalations team for complex troubleshooting.5. Maintaining up-to-date status of issues in the incident tracking system and ensuring timely follow-ups on escalated cases.6. Participating in **new product rollouts**, maintenance releases, testing, documentation, and operational improvement initiatives.7. Contributing to the **Knowledge Base** as part of ongoing issue resolution and knowledge-sharing efforts.**Your Skills and Expertise**To set you up for success in this role from day one, **Solventum** requires the following qualifications:**Educational Background**:* BE / BCA / MCA / BSc (Computer Science) or a related field* **5–8 years of experience** in Product/Application Support for enterprise applications, preferably supporting US or international customers.**Communication Skills**:* Excellent verbal and written communication skills.* Strong customer service and support orientation.**Technical Skills**:* Administrator-level knowledge of **Windows operating systems** and **networking**.* Proficiency in **Oracle** and **MS SQL** databases, including performance tuning and backups.* Experience with **web servers** such as **IIS** and **Apache**.* Working knowledge of **Postman** and log monitoring tools like **Splunk** and **Grafana**.**Domain Knowledge**:* Strong problem-solving skills related to complex enterprise software installations.* Familiarity with the **Healthcare domain** (e.g., HL7, Revenue Cycle Management, ICD, EMR, EHR).**Additional Skills**:* Experience with **scripting languages** is a plus.**Work location: Bangalore: Hybrid** Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of **@solventum.com**. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.**Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.****Solventum Global Terms of Use and Privacy Statement**Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with the terms.### Our Story**Thank you for your interest in joining Solventum.****Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.****While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy hereapplies to any personal information you submit.****As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.**